Job summary
Job post source
This job is directly from Heartland Food Products Group
Job overview
The Desktop Support Specialist role at Heartland Food Products Group involves providing technical support for desktops, laptops, mobile devices, and related technology to corporate and remote staff, ensuring smooth IT operations.
Responsibilities and impact
The specialist will provide remote, telephone, and onsite support for Windows and software, configure and maintain devices, troubleshoot complex hardware and software issues, manage help desk tickets, maintain equipment inventory, write documentation, audit equipment/software health, and collaborate with vendors, including after-hours support.
Experience and skills
Requires 2+ years of IT experience with a bachelor's degree, proficiency in hardware and software maintenance, troubleshooting, and deployment, experience with Microsoft Office and Adobe products, knowledge of Dell, HP, Apple hardware, Windows 10/11, AV, VPN, Active Directory, strong troubleshooting and communication skills, and a positive, adaptable attitude.
Company overview
Heartland Food Products Group is a leading producer of low-calorie sweeteners, beverage concentrates, and liquid water enhancers. The company generates revenue by manufacturing and distributing popular brands like Splenda, which is widely recognized for its sucralose-based sweeteners. Founded in 2004, Heartland has grown through strategic acquisitions and innovations in the health and wellness sector. Their commitment to providing healthier alternatives to sugar has positioned them as a key player in the global food and beverage industry.
How to land this job
Tailor your resume to emphasize your experience in providing desktop and remote technical support for Windows and various commercial software, highlighting your ability to troubleshoot and resolve complex hardware and software issues.
Showcase your skills in configuring, deploying, and maintaining Windows desktops, laptops, and mobile devices, along with your familiarity with Dell, HP, and Apple hardware, as well as Microsoft Office and Adobe products.
Apply through multiple platforms including the Heartland Food Products Group corporate careers page and LinkedIn to maximize your application visibility and ensure your resume reaches the right recruiters.
Connect with IT and desktop support professionals at Heartland Food Products Group on LinkedIn to gain insights about the team and role; use ice breakers like commenting on recent company tech initiatives or asking about their experience with specific hardware or software mentioned in the job description.
Optimize your resume for ATS by incorporating keywords such as 'desktop support,' 'Windows 10/11,' 'Active Directory,' 'troubleshooting,' 'hardware maintenance,' and 'ticket management' to improve your chances of passing automated screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your job search by automating tailored resume submissions, identifying multiple application channels, and suggesting relevant LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and skill development.
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