Job summary
Job post source
This job is directly from Joink, LLC
Job overview
The Fiber Operations Specialist at Joink, LLC coordinates fiber installation projects, working with contractors and customers to ensure smooth project execution and accurate tracking from post-sale to post-activation.
Responsibilities and impact
The role involves coordinating scheduling with customers and contractors, tracking production and invoicing, managing permits and inspections, updating systems with project status, handling customer concerns, and maintaining project documentation and data entry.
Experience and skills
Requires 2-3 years of project coordination or scheduling experience, customer service skills, proficiency with Microsoft Office, and strong communication and organizational abilities; a bachelor's degree and experience with maps or aerial images are preferred.
Work environment and culture
Joink, LLC values professionalism, effective communication, and customer service, offering an office environment with some travel to company offices and industry events.
Company information
Joink, LLC is an Internet Service Provider offering broadband connectivity and managed hosting services, leveraging technologies like fiber optics and wireless to serve residential and enterprise customers.
Team overview
The position reports to the Senior Fiber Operations Manager and may involve leading or training work teams but has no direct reports.
Job location and travel
The job requires residing near or commuting to Joink offices in Illinois or Indiana, with an office-based work environment and some travel.
Unique job features
The job includes unique responsibilities such as coordinating fiber optic installation projects, managing contractor agreements, and using specialized internal systems for project tracking and communication.
Company overview
Joink is a telecommunications company specializing in providing high-speed internet, voice, and IT services to residential, business, and enterprise customers. Based in Terre Haute, Indiana, Joink focuses on delivering fiber-optic and fixed wireless internet solutions, ensuring reliable connectivity in underserved and rural areas. The company generates revenue through subscription-based services, including internet plans, managed IT solutions, and phone systems. Established in 2001, Joink has grown by addressing connectivity gaps and investing in infrastructure expansion to support community and business needs. Their commitment to innovation and customer service makes them a key player in regional telecommunications.
How to land this job
Tailor your resume to emphasize your experience in coordinating projects, scheduling, and managing communication between contractors and customers, as these are central to the Fiber Operations Specialist role at Joink, LLC.
Highlight your proficiency with Microsoft Office, data entry accuracy, and your ability to track and verify contractor work and invoicing, which align closely with the job's essential functions.
Apply through multiple channels including Joink, LLC's corporate website and LinkedIn to maximize your visibility for this position.
Connect with current employees in Joink’s operations or fiber divisions on LinkedIn to gain insights about the team and role; use ice breakers such as commenting on recent company projects, asking about the team’s approach to contractor coordination, or expressing enthusiasm for Joink’s technology services.
Optimize your resume for ATS by incorporating keywords from the job description like 'contractor coordination,' 'scheduling,' 'data entry,' 'customer service,' and 'permit verification' to ensure your application passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant LinkedIn contacts, freeing you to focus on preparing for interviews and networking effectively.
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