Job summary
Job overview
The Content Coordinator at Total Expert manages and executes custom content projects, ensuring quality and consistency to support customer marketing libraries.
Responsibilities and impact
The role involves managing project lifecycles, assessing scope, resolving customer issues, collaborating with content development, consulting customers, translating requests for developers, supporting internal teams, maintaining documentation, meeting KPIs, and participating in process improvements.
Compensation and benefits
The salary range is $55,000 - $65,000 annually with variable pay eligibility, employee stock options, and benefits including medical, dental, vision, HSA, FSA, life insurance, disability coverage, flexible time off, paid parental leave, and 401(k) with employer match.
Experience and skills
Requires 2+ years in a customer-facing role, preferably SaaS, proficiency with Microsoft Office 365 and PowerPoint, familiarity with HTML and CSS, marketing campaign experience, and preferred Adobe Creative Suite skills; a bachelor's degree in Business Administration or related field is required.
Career development
The role encourages willingness to learn, grow, and adapt in a fast-moving environment, implying opportunities for professional growth and skill development.
Company overview
Total Expert is a technology company specializing in customer engagement and marketing automation for financial services. They provide a platform that helps banks, credit unions, and mortgage lenders manage customer relationships and marketing campaigns more effectively. The company generates revenue through subscription fees for its software-as-a-service (SaaS) platform. Founded in 2012, Total Expert has grown by addressing the unique compliance and marketing needs of the financial industry, offering tools that integrate customer data to enhance personalized communication and drive growth. Their innovative solutions have positioned them as a leader in the financial technology sector.
How to land this job
Tailor your resume to highlight your project management skills, customer-facing experience, and familiarity with SaaS platforms, emphasizing your ability to manage multiple custom content projects simultaneously at Total Expert.
Showcase your proficiency in Microsoft Office 365, especially PowerPoint, and any experience with HTML, CSS, and Adobe Creative Suite tools like InDesign, Photoshop, or Illustrator, as these are key technical skills for the role.
Apply through multiple channels including Total Expert's corporate careers page and LinkedIn to maximize your application visibility and increase your chances of being noticed.
Connect with current Content Operations team members or project managers at Total Expert on LinkedIn, using ice breakers such as commenting on recent Total Expert content initiatives or asking about their approach to managing customer projects effectively.
Optimize your resume for ATS by incorporating keywords from the job description such as 'project management,' 'customer-facing,' 'SaaS,' 'content coordination,' 'Microsoft PowerPoint,' 'HTML,' and 'Adobe Creative Suite' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume for ATS, and identify LinkedIn contacts at Total Expert, freeing you to focus on preparing for interviews and networking.
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