Job summary
Job post source
This job is directly from Alila Hotels
Job overview
The Assistant Front Office Manager at Alila Ventana Big Sur supports the Director of Guest Services in managing the Front Office department to ensure an exceptional guest experience reflecting luxury standards.
Responsibilities and impact
The role involves managing Front Office operations, supporting recruitment and training, ensuring service excellence, addressing guest needs, collaborating with other departments, managing records and expenses, and serving as Manager on Duty when needed.
Compensation and benefits
The position offers an annual salary range of $68,640 to $73,000 with full-time exempt status and eligibility for Hyatt’s benefits including complimentary hotel stays, wellness programs, tuition reimbursement, paid time off, daily meals, and a gas stipend.
Experience and skills
Candidates need previous hotel supervisory or management experience, preferably in Front Office and luxury resorts, computer proficiency, excellent communication and leadership skills, familiarity with Opera PMS preferred, a valid driver’s license, and flexibility for varied schedules.
Work environment and culture
Alila Ventana Big Sur fosters a culture of warmth, trust, and excellence with a focus on personalized, authentic service and teamwork in a luxury resort environment.
Company information
Alila Ventana Big Sur is a luxury resort part of the Hyatt Hotels brand, known for its inspiring natural setting and commitment to exceptional guest service.
Job location and travel
The job is located at Alila Ventana Big Sur, a luxury resort in Big Sur, requiring work indoors and outdoors with some physical demands.
Unique job features
The role offers unique perks such as complimentary daily meals and a gas stipend, and involves close collaboration across multiple resort departments to ensure a seamless guest experience.
Company overview
Alila Hotels is a luxury hotel brand known for its unique blend of innovative design, eco-friendly practices, and personalized guest experiences. They operate high-end resorts and boutique hotels primarily in Asia and the Middle East, generating revenue through premium room rates, dining, spa services, and curated local experiences. Founded in 2001, Alila has garnered a reputation for its commitment to sustainability and cultural immersion, which was further solidified when it became part of the Hyatt Hotels Corporation in 2018.
How to land this job
Position your resume to highlight your supervisory and management experience in front office operations, emphasizing any luxury resort or hotel background to align with Alila Hotels' upscale brand.
Focus on showcasing your leadership skills, ability to train and support teams, and your experience collaborating across departments like Housekeeping, Sales, and Food & Beverage to ensure seamless guest experiences.
Apply through multiple channels such as the Alila Hotels corporate careers page, the Ventana Big Sur resort site, and LinkedIn to maximize your exposure to the hiring team.
Connect with current employees or managers in the Front Office or Guest Services division at Alila Hotels on LinkedIn. Use ice breakers like commenting on their recent posts about guest service excellence or asking about the unique culture at Ventana Big Sur to start meaningful conversations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Front Office management,' 'guest service excellence,' 'Opera PMS,' 'team leadership,' and 'luxury resort experience' to ensure your resume passes automated screenings.
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