Job summary
Job post source
This job is directly from DLH Corporation
Job overview
The Desktop Support Technician role at DLH Corporation involves providing hardware and software support to a diverse staff, focusing on both Mac and Windows OS, ensuring smooth IT operations and user satisfaction.
Responsibilities and impact
The technician will configure, install, and support various IT devices, provide VIP desktop support, ensure secure operation of IT devices, support NIH-provided applications, manage IT tickets, and meet deadlines under pressure.
Compensation and benefits
The position offers a salary range of $51,034 to $60,755 annually, with potential performance incentives and program-specific awards, along with benefits including PTO, medical, dental, vision, life insurance, disability, flexible spending accounts, parental leave, legal services, and a 401(k) plan with matching.
Experience and skills
Candidates need a Bachelor's with 2 years or Associate's with 4+ years technical support experience, proficiency in Windows 10/11 and macOS, Microsoft suite, ticketing systems like Service Now, strong customer service, communication skills, and ability to obtain a Public Trust clearance; preferred qualifications include NIH support experience, Active Directory, Mobile Device Management, healthcare IT support, and certifications like MCP, Apple Certified Support Professional, CompTIA Security+, or A+.
Career development
DLH offers career development through training, e-learning, certification preparation, and education assistance at accredited institutions to support employee success.
Work environment and culture
DLH Corporation values innovation, commitment to mission, and provides a supportive environment with equal opportunity employment and accommodations for disabilities and veterans.
Company information
DLH Corporation specializes in health and national security readiness solutions for federal programs, leveraging science, engineering, and digital transformation with over 3,200 employees dedicated to improving lives through advanced technology and government sector expertise.
Unique job features
This role includes unique opportunities to support federal health programs and work with advanced digital tools in a mission-driven environment.
Company overview
DLH Corporation is a leading provider of health technology-enabled business process outsourcing and program management solutions. They primarily serve federal government clients, including the Department of Veterans Affairs and the Department of Defense, focusing on improving healthcare delivery and outcomes. Founded in 1969, DLH has evolved through strategic acquisitions, such as Danya International in 2016 and Social & Scientific Systems in 2019, enhancing their capabilities in public health research and data analytics. The company generates revenue through long-term government contracts, leveraging their expertise in health IT, logistics, and clinical services.
How to land this job
Position your resume to highlight your technical support experience with both Windows and macOS operating systems, emphasizing your ability to support Windows 10/11 and macOS 14 or higher.
Showcase strong customer service skills and experience providing VIP support, as this role requires heavy face-to-face interaction and communication.
Apply through multiple channels including DLH Corporation’s official careers page and LinkedIn to maximize your application visibility and increase chances of being noticed.
Connect with IT support staff or team members in the desktop support or technical services division at DLH Corporation on LinkedIn; break the ice by mentioning your interest in their work supporting federal health programs or asking about their experience with NIH applications and ticketing systems like ServiceNow.
Optimize your resume for ATS by including keywords such as 'desktop support,' 'Windows 10/11,' 'macOS 14,' 'ServiceNow,' 'VIP support,' 'Active Directory,' and relevant certifications like CompTIA A+ or Microsoft Certified Professional.
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