Job summary
Job post source
This job is directly from Express Flooring
Job overview
The Customer Care Specialist at Express Flooring is responsible for managing client relationships and providing exceptional customer support to ensure satisfaction and loyalty.
Responsibilities and impact
Daily responsibilities include engaging with customers through various communication channels, resolving inquiries and complaints, managing accounts, and collaborating with teams to enhance customer experience.
Compensation and benefits
The compensation range for this position is $20 to $21 USD, with full compensation packages based on experience and relevant certifications.
Experience and skills
Candidates should have a high school diploma or equivalent, proven experience in customer service or related roles, excellent communication skills, and proficiency in CRM and ERP software.
Career development
Express Flooring offers unlimited potential for growth and job security, emphasizing a rewarding career rather than just a job.
Work environment and culture
The company values problem solvers and is committed to employee care, fostering a culture of ambition and support for innovative solutions.
Company information
Express Flooring is a leading provider of residential and commercial flooring solutions, known for its superior customer service and quality products.
Team overview
The Customer Care Specialist will be a vital member of the operations department, collaborating with colleagues across different departments to ensure a seamless customer experience.
Company overview
Express Flooring is a leading provider of residential and commercial flooring solutions in the United States, specializing in carpet, tile, laminate, vinyl, and hardwood installations. The company generates revenue by offering free in-home estimates, professional installation services, and a wide range of flooring products sourced from top manufacturers. Founded in 2004, Express Flooring has built a reputation for convenience, quality, and customer satisfaction, with a unique business model that eliminates the need for traditional showrooms by bringing samples directly to customers' homes.
How to land this job
Position your resume to highlight your customer service experience, problem-solving skills, and ability to manage accounts, as these are crucial for the Customer Care Specialist role at Express Flooring.
Emphasize your proficiency in communication across various channels and your experience with CRM and ERP software to align with the job requirements.
Apply through multiple platforms, including Express Flooring's corporate site and LinkedIn, to maximize your chances of being noticed for the position.
Connect with individuals in the customer service or operations division at Express Flooring on LinkedIn to express your interest in the role; consider ice breakers like asking about their favorite aspect of working at the company or inquiring about the team culture.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer engagement,' 'issue resolution,' and 'account management' to ensure your application passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus on networking and preparing for interviews while ensuring your resume is tailored and optimized.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.