Job summary
Job post source
This job is directly from U.S. Legal Support
Job overview
The Customer Service Assistant at U.S. Legal Support plays a vital role in providing support to clients and internal teams, ensuring effective communication and problem resolution.
Responsibilities and impact
Daily responsibilities include responding to inquiries, managing client communications, resolving issues, and reviewing documentation for accuracy.
Compensation and benefits
The position offers family and pet-friendly benefits including medical, dental, vision, parental leave, and additional perks.
Experience and skills
Candidates must have a high school diploma and at least 2 years of customer service experience, with effective communication skills over the phone and electronically.
Work environment and culture
U.S. Legal Support has been recognized for its positive work environment, recently earning the Happiest Employee Award for two consecutive years.
Company information
U.S. Legal Support specializes in providing legal support services and has a strong commitment to customer satisfaction.
Job location and travel
The position is onsite in Woodland Hills, California.
Application process
Candidates must apply online and are subject to a comprehensive background check, with all resume information needing to be accurate and verifiable.
Company overview
U.S. Legal Support is a leading provider of litigation support services, including court reporting, record retrieval, interpreting, and trial services, catering to law firms, insurance companies, and corporations. They generate revenue through service fees for these specialized legal support offerings. Founded in 1996, the company has grown significantly, expanding its services nationwide and acquiring smaller firms to enhance its capabilities and market reach. Their commitment to cutting-edge technology and exceptional customer service has solidified their reputation in the legal industry.
How to land this job
Position your resume to showcase your detail-oriented nature and customer service experience, emphasizing adaptability and multitasking skills relevant to the Customer Service Assistant role at U.S. Legal Support.
Highlight your problem-solving abilities, active listening skills, and effective communication, as these are key traits sought by U.S. Legal Support.
Apply through multiple channels, including the U.S. Legal Support corporate site and LinkedIn, to maximize your chances of being noticed for this position.
Connect with current employees in the customer service division at U.S. Legal Support on LinkedIn to gain insights into the role and company culture, using ice breakers like asking about their experience or what they enjoy most about working there.
Optimize your resume for ATS systems by incorporating specific keywords from the job description, such as 'customer service', 'problem solver', and 'effective communication' to enhance your visibility in applicant tracking systems.
Consider utilizing Jennie Johnson's Power Apply feature, which can streamline your application process, ensuring your resume is tailored, applications are submitted through the best channels, and networking opportunities are identified, allowing you to focus on your job search effectively.
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