Job summary
Job post source
This job is directly from UHSM Health Share Ministries
Job overview
The Call Center Customer Service Representative at UHSM Health Share Ministries plays a crucial role in member support by handling inquiries and resolving issues to ensure customer satisfaction and retention.
Responsibilities and impact
The representative answers and manages inbound and outbound calls, resolves complex member issues, researches billing and benefits questions, escalates priority concerns, and maintains detailed call documentation to support member satisfaction.
Compensation and benefits
The role offers a competitive salary, unlimited PTO, health, dental, vision insurance, and a 403(b) retirement plan with company match.
Experience and skills
Candidates need at least a high school diploma or GED, 6+ months of call center and customer service experience, with healthcare or insurance call center experience preferred, along with proficiency in Microsoft Office and strong problem-solving and communication skills.
Work environment and culture
UHSM promotes a relaxed yet innovative culture where employees work closely with founders and key stakeholders in a faith-based, mission-driven environment.
Company information
UHSM is a nonprofit, faith-based health sharing ministry headquartered in Norfolk, VA, focused on facilitating medical cost sharing among Christian families with a modern approach to health and wellbeing.
Job location and travel
The position is based in Norfolk, VA, with scheduled shifts including flexibility for overtime, weekends, and holidays as needed.
Unique job features
The job emphasizes customer centricity, high energy, and the purpose of supporting Christian families through health sharing, with required training and opportunities to impact the healthcare industry positively.
Company overview
UHSM Health Share is a Christian health sharing ministry that provides an alternative to traditional health insurance by facilitating the sharing of medical expenses among its members. The organization operates on a faith-based model, where members contribute monthly to a communal fund used to cover eligible medical costs. Founded with the mission to promote a community-driven approach to healthcare, UHSM emphasizes values such as compassion, stewardship, and mutual aid. This model allows the company to offer potentially lower costs compared to conventional insurance, while fostering a supportive network of like-minded individuals.
How to land this job
Tailor your resume to highlight your customer service experience in call center environments, emphasizing your ability to handle escalated calls and resolve complex member issues promptly and professionally.
Focus on showcasing your knowledge of healthcare or insurance benefits, your proficiency with Microsoft Office tools, and your skill in translating complex healthcare jargon into clear, actionable information for members.
Apply through multiple channels including UHSM Health Share's corporate careers page and LinkedIn to maximize your application visibility and ensure you reach the right hiring managers.
Connect with current UHSM employees in the customer service or member services divisions on LinkedIn; use ice breakers like commenting on UHSM's faith-based mission or asking about their experience with member retention strategies to start conversations.
Optimize your resume for ATS by including keywords from the job description such as 'First Call Resolution,' 'customer satisfaction,' 'healthcare benefits,' 'conflict management,' and 'multi-tasking' to ensure your resume passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying through various platforms, tailor your resume with relevant keywords, and identify LinkedIn connections to network with, freeing you to focus on preparing for interviews and follow-ups.
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