Job summary
Job post source
This job is directly from WellHaven Pet Health
Job overview
The Veterinary Receptionist at WellHaven Pet Health is the first point of contact for clients, responsible for creating a positive experience and converting calls into appointments to support veterinary care access.
Responsibilities and impact
The role involves managing incoming calls, scheduling appointments, greeting clients, promoting care plans, performing reminder calls, handling receptionist and cashier duties, maintaining medical charts, and collaborating with the veterinary team to ensure smooth patient flow and client satisfaction.
Experience and skills
Candidates should have a high school diploma or equivalent, 1+ years of customer service experience preferably in fast-paced environments, computer proficiency including typing 40+ wpm and basic MS Office skills, with veterinary experience preferred but not required.
Career development
WellHaven offers strong mentorship and opportunities for growth within a positive, team-centered culture.
Work environment and culture
The company culture emphasizes well-being for people, pets, practice, and community, fostering a collaborative and supportive environment with a focus on diversity and inclusion.
Company information
WellHaven Pet Health operates over 40 hospitals, focusing on veterinary medicine with a mission to provide excellent care through a team-centered approach.
Job location and travel
The position is onsite at WellHaven hospitals or offsite event locations, with no remote work option; it requires flexibility for long shifts, weekends, evenings, and holidays, and involves a hospital environment with pets and related physical demands.
Unique job features
This role uniquely combines customer service with basic veterinary technical skills and proactive client engagement to drive appointment bookings and client loyalty.
Company overview
WellHaven Pet Health is a veterinary care provider that operates a network of animal hospitals and clinics across the United States. They focus on offering comprehensive medical, surgical, and dental care for pets, emphasizing a compassionate and community-oriented approach. The company generates revenue through veterinary services, pet wellness plans, and retail sales of pet products. WellHaven was founded by a group of veterinary professionals committed to improving the quality of pet healthcare and fostering a supportive work environment for their staff.
How to land this job
Position your resume to highlight your strong customer service skills, especially your ability to convert incoming calls into scheduled appointments, as this is critical for the Veterinary Receptionist role at WellHaven Pet Health.
Emphasize your experience managing high call volumes with professionalism, your multitasking abilities, and your knowledge of scheduling software and basic MS Office products to align with the job's technical requirements.
Apply through multiple platforms such as the WellHaven Pet Health corporate careers page, LinkedIn, and other job boards where the position is listed to maximize your application visibility.
Connect with current WellHaven Pet Health employees on LinkedIn, particularly those in the veterinary or reception departments, using ice breakers like commenting on their commitment to pet care or asking about their experience working in a team-centered environment.
Optimize your resume for ATS by incorporating keywords from the job description such as 'client call conversion,' 'appointment scheduling,' 'customer service,' 'veterinary reception,' and 'multitasking,' ensuring your resume passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume with relevant keywords, and identify LinkedIn connections for networking, allowing you to focus more on preparing for interviews and other job search activities.
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