Job summary
Job post source
This job is directly from Reputation
Job overview
The Senior Customer Success Manager, Healthcare at Reputation plays a crucial role in connecting healthcare brands with solutions, driving business growth through strategic direction and KPI establishment.
Responsibilities and impact
Responsibilities include managing client success from onboarding to renewal, developing account strategies, building relationships with stakeholders, and analyzing data to address churn risks and upsell opportunities.
Compensation and benefits
Reputation offers flexible PTO, paid company holidays, wellness days, health insurance, 401k, and various unique perks.
Experience and skills
Candidates should have 5+ years in customer success or related fields, strong analytical skills, and proficiency in Excel and PowerPoint, with a Bachelor's Degree required.
Career development
Opportunities for career growth include paid training tuition and internal promotions, fostering a culture of learning and development.
Work environment and culture
Reputation emphasizes a positive culture, teamwork, and a commitment to diversity, equity, and inclusion, creating an environment where employees feel valued.
Company information
Founded in 2013 and based in Silicon Valley, Reputation is a leader in reputation experience management, recognized by Forrester and Gartner for its innovative SaaS platform.
Team overview
The team dynamics focus on collaboration among professionals in operations, product, engineering, design, and marketing, emphasizing a player-coach mentality.
Unique job features
Unique aspects include a strong emphasis on customer success methodologies and a commitment to employee development through training and resources.
Company overview
Reputation, headquartered in Scottsdale, AZ, specializes in online reputation management (ORM) and customer experience solutions. The company provides a platform that helps businesses measure, manage, and enhance their online reputation, turning customers into local advocates. By offering services that build and scale a brand's digital presence, Reputation generates revenue through subscriptions and service fees. Notably, the company has achieved significant milestones, including surpassing $100 million in annual revenue, and is recognized for its innovative approach to maintaining and improving brand reputation in real-time.
How to land this job
Position your resume to showcase your 5+ years of experience in customer success and the healthcare industry, emphasizing your understanding of Customer Success methodologies and frameworks like Customer Journey Mapping.
Highlight your ability to create and execute account strategies that align customer goals with product offerings, as this is crucial for the Senior Customer Success Manager role.
Apply through multiple platforms including Reputation's corporate site and LinkedIn to broaden your reach and visibility for this position.
Connect with individuals in the healthcare division at Reputation on LinkedIn, and consider ice breakers like discussing a recent healthcare trend or expressing admiration for Reputation's impact on customer experience.
Optimize your resume for ATS by incorporating relevant keywords from the job description such as 'Customer Success', 'account strategies', and 'KPI establishment' to enhance your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored and effectively highlights your qualifications for the role.
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