Job summary
Job post source
This job is directly from Nordstrom
Job overview
The Financial Service Specialist 1 at Nordstrom is a remote customer service role focused on handling complex financial inquiries to uphold Nordstrom's legendary customer service.
Responsibilities and impact
The role involves answering inbound calls about Visa, Retail, Debit, Loyalty Program and Gift Card products, troubleshooting online issues, processing account applications and transactions, and working flexible schedules including weekends and holidays.
Compensation and benefits
The position offers pay with performance-based incentives, a $50/month work from home subsidy, medical, vision, dental, retirement plans, life insurance, disability, paid time off, holidays, and merchandise discounts.
Experience and skills
Candidates need 1+ years of customer service experience, strong computer and troubleshooting skills, ability to work autonomously in a virtual environment, excellent communication, and flexibility to work varied shifts including nights and weekends.
Work environment and culture
Nordstrom values legendary customer service, autonomy, and flexibility in a virtual work environment, emphasizing integrity, respect, and a distraction-free workspace.
Company information
Nordstrom is a century-old company known for exceptional customer service and offers a variety of employee benefits and a commitment to inclusivity and legal compliance.
Job location and travel
This is a fully remote position limited to candidates located in Arizona, with flexible scheduling and virtual work setup.
Application process
Applicants must complete a one-week orientation and a ten-week training program, with details provided on Nordstrom's career site; background checks and accommodations for disabilities are part of the process.
Unique job features
The job features a fully remote setup with technology-enabled work from home, a structured training program, and incentive pay opportunities.
Company overview
Nordstrom Inc. is a leading American luxury department store chain known for its wide range of high-quality apparel, footwear, accessories, and beauty products. Founded in 1901 as a shoe store in Seattle, it has since expanded to include full-line stores, Nordstrom Rack discount outlets, and an online presence. The company generates revenue through retail sales, both in physical stores and online, and emphasizes exceptional customer service and a curated shopping experience. Key historical milestones include its initial public offering in 1971 and its continuous adaptation to digital retail trends.
How to land this job
Tailor your resume to emphasize your customer service experience, especially handling complex inquiries and working autonomously in virtual environments, as these are key for Nordstrom's Financial Service Specialist role.
Highlight your technical troubleshooting skills and ability to navigate multiple systems simultaneously, showcasing your readiness to manage online enrollment, account applications, and payment processing as described in the job.
Apply through multiple platforms including Nordstrom's official careers site and LinkedIn to maximize your chances of being seen by recruiters for this remote position.
Connect with current Financial Services Specialists or customer service team members at Nordstrom on LinkedIn; start conversations by complimenting their commitment to Legendary Customer Service or asking about their experience working remotely with Nordstrom.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'technical troubleshooting,' 'virtual environment,' 'account inquiries,' and 'problem-solving' to ensure your application passes initial automated screenings.
Consider using Jennie Johnson's Power Apply feature to automate resume tailoring, multi-platform application submissions, and LinkedIn networking outreach, freeing you to focus on interview preparation and skill development.
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