Job summary
Job post source
This job is directly from Apalachee Center
Job overview
The IT Help Desk Tier I role at Apalachee Center provides essential desktop support to end users, ensuring their systems are set up and functioning to support daily activities within the behavioral health services organization.
Responsibilities and impact
The specialist will assist end users both remotely and in person by repairing equipment, resolving helpdesk tickets, installing and repairing operating systems and software, and managing peripheral devices and drivers to support the MIS Department's objectives.
Compensation and benefits
The position offers competitive benefits including health, dental, vision insurance, basic life insurance, long term disability, and paid time off for full-time employees.
Work environment and culture
Apalachee Center focuses on helping individuals and families recover from emotional and substance abuse crises, indicating a supportive and mission-driven work environment.
Company information
Apalachee Center, Inc. is a behavioral health services provider serving eight counties in North Florida, specializing in emotional, psychiatric, and substance abuse recovery.
Job location and travel
The role supports multiple counties in North Florida, suggesting work may involve various locations including remote and in-person support.
Company overview
Apalachee Center is a behavioral health organization that provides comprehensive mental health and substance abuse services in the North Florida region. They offer a range of programs including crisis stabilization, outpatient services, and residential treatment to support individuals with mental health challenges. The center generates revenue through service fees, government funding, and grants. Established in 1948, Apalachee Center has a long history of serving the community with a focus on improving mental health outcomes and enhancing the quality of life for their clients.
How to land this job
Tailor your resume to emphasize your experience in providing desktop support, troubleshooting low-level operating system issues, and resolving software malfunctions, as these are key responsibilities for the IT Help Desk Tier I role at Apalachee Center.
Highlight your ability to work collaboratively within a team and your experience assisting users both remotely and in person, which aligns with the job's focus on customer support across multiple locations.
Apply through multiple platforms such as Apalachee Center's official corporate website and LinkedIn to maximize your chances of being noticed for this position.
Connect on LinkedIn with current IT staff or MIS department members at Apalachee Center; use ice breakers like commenting on the center’s mission to support behavioral health or asking about their experience with the helpdesk system.
Optimize your resume for ATS by incorporating keywords from the job description such as 'desktop support,' 'helpdesk system,' 'software repair,' 'printer drivers,' and 'remote assistance' to improve your resume’s visibility.
Leverage Jennie Johnson's Power Apply feature to automate tailoring your resume, identify multiple application channels, and find relevant LinkedIn contacts, allowing you to focus more on preparing for interviews and networking.
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