Job summary
Job post source
This job is directly from Parloa
Job overview
The Global Partnerships Manager - BPO at Parloa leads the growth and development of global BPO partner portfolios to align with company goals, driving revenue and partnership success.
Responsibilities and impact
The role involves identifying and acquiring new BPO partners, building C-level relationships, developing business plans, leading partnership negotiations, managing partner relationships, collaborating cross-functionally, and planning go-to-market initiatives.
Compensation and benefits
The position offers a salary range of $180,000 to $250,000 USD, an attractive compensation package including equity, unlimited PTO, a training and development budget, Class Pass membership, and regular team events.
Experience and skills
Candidates need 4+ years in partner or channel management, account management, or enterprise sales in the BPO industry, experience in customer contact centers, familiarity with enterprise SaaS or cloud solutions, and strong relationship-building, communication, and negotiation skills.
Career development
Parloa supports continuous professional growth with a training and development budget for conferences and courses, fostering personal and professional development opportunities.
Work environment and culture
Parloa promotes a dynamic, collaborative culture with flat hierarchies, a hybrid work environment, and a diverse team of over 32 nationalities.
Company information
Parloa is a fast-growing startup in Generative AI for customer service, founded in 2018, employing over 250 people across Berlin, Munich, and New York, with a $66 million Series B investment and a focus on revolutionizing contact centers.
Job location and travel
The role offers a hybrid work environment with two days a week in the office, with offices located in Germany and the US.
Application process
The application process includes a recruiter video call, a challenge task, expert interviews, and a bar raiser interview.
Unique job features
The role is distinguished by its focus on innovative AI-driven platforms for customer service and global BPO partnerships, with opportunities to work on cutting-edge GenAI technology and international collaboration.
Company overview
Parloa, founded in 2018 in Berlin by Malte Kosub and Stefan Ostwald, is a leading SaaS platform specializing in conversational AI. The company focuses on enhancing customer service through AI-driven, natural-sounding conversations across phone and various communication channels. Parloa's platform, built on OpenAI and Microsoft Azure infrastructure, is trusted by major companies like HSE and SwissLife. The firm has expanded its presence with offices in Berlin, Munich, and New York, and recently secured $66 million in Series B funding led by Altimeter Capital.
How to land this job
Tailor your resume to highlight your experience in partner management, especially within the BPO industry, emphasizing your skills in building and maintaining C-level relationships and driving revenue growth through strategic partnerships.
Focus on showcasing your ability to identify, qualify, and acquire new global BPO partners, along with your expertise in negotiating partnership agreements that balance mutual value and long-term objectives.
Apply through multiple channels including Parloa’s corporate careers page and LinkedIn to maximize your application visibility and ensure your resume reaches the right recruiters.
Connect with professionals in Parloa’s partnerships, sales, and BPO divisions on LinkedIn; initiate conversations by referencing Parloa’s innovative AI-driven platform or recent company growth milestones as ice breakers.
Optimize your resume for ATS by incorporating keywords from the job description such as 'BPO partner management,' 'revenue growth,' 'enterprise software,' 'negotiation skills,' and 'cross-functional collaboration' to pass automated screenings effectively.
Leverage Jennie Johnson’s Power Apply feature to automate the application process across multiple platforms, tailor your resume dynamically, and find LinkedIn contacts to network with, freeing up your time to prepare for interviews and strategic follow-ups.
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