Job summary
Job post source
This job is directly from Iron Systems, Inc
Job overview
The Deskside Support EUC L1 role at Iron Systems, Inc involves providing frontline end-user IT support to ensure smooth operation of hardware and software for clients.
Responsibilities and impact
The role includes break-fix support for hardware, IMAC support, software troubleshooting, managing ticket queues, coordinating with vendors and higher-level support, supporting events and disaster recovery, and providing on-call support as needed.
Experience and skills
Candidates should have strong knowledge of client-based operating systems, hardware, applications, network protocols, ticketing systems, and excellent communication and customer service skills; technical certifications are a plus.
Company overview
Iron Systems is a global provider of integrated systems, data center infrastructure, and support services. They specialize in designing, manufacturing, and deploying customized hardware solutions for cloud computing, data centers, and enterprise IT environments. The company generates revenue through the sale of its hardware products, professional services, and managed support services. Founded in 2002, Iron Systems has built a reputation for delivering high-quality, scalable solutions tailored to meet the specific needs of their clients, including some of the world's leading technology companies.
How to land this job
Tailor your resume to highlight your experience in providing customer-facing end-user support, emphasizing skills in break-fix support for laptops, desktops, tablets, and peripherals as outlined by Iron Systems, Inc.
Showcase your proficiency with ticketing systems like Remedy and your ability to manage and resolve support tickets efficiently within defined service levels.
Apply through multiple platforms including Iron Systems, Inc's official corporate website and LinkedIn to maximize your application visibility for the Deskside Support EUC L1 role.
Connect with current IT support staff or helpdesk team members at Iron Systems, Inc on LinkedIn; start conversations by asking about their experiences with large-scale office moves or their approach to VIP user support, which aligns with the job duties.
Optimize your resume for ATS by incorporating keywords from the job description such as 'ticketing system,' 'break-fix support,' 'client-based Operating Systems,' 'Mobility devices,' and 'customer service skills' to ensure your resume passes automated screenings.
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