Job summary
Job post source
This job is directly from Element Fleet Management
Job overview
The Senior Customer Support Technician at Element Fleet Management plays a key role in managing client orders and vehicle acquisitions, ensuring a superior client experience in fleet management.
Responsibilities and impact
The role involves being the client contact for out-of-stock vehicle purchases, managing orders from submission to delivery, consulting on vehicle options, arranging upfitting and transportation logistics, maintaining dealer relationships, and supporting licensing and transportation issue resolutions.
Compensation and benefits
The salary range is $49,100 to $67,500 annually, with actual pay based on experience and location; benefits include comprehensive health and welfare plans, paid time off, and a culture of innovation and accountability.
Experience and skills
Candidates should have a bachelor's degree or equivalent experience, preferably with fleet or mechanical knowledge, strong industry familiarity, problem-solving skills, communication abilities, and moderate Microsoft Office proficiency.
Work environment and culture
Element Fleet Management fosters a culture of innovation, empowerment, decision-making, accountability, and wellness for employees and their families.
Company information
Element Fleet Management is the largest pure-play fleet manager globally, offering unmatched products and services to clients with a focus on people-first business practices.
Application process
Applicants must undergo a background check after a conditional job offer; accommodations are available upon request via email or phone.
Unique job features
This position offers unique involvement in vehicle acquisition processes including upfitting and dealer inventory management, within a global and innovative fleet management company.
Company overview
Element Fleet Management is a leading global fleet management company that provides comprehensive vehicle management solutions to businesses. They generate revenue through fleet leasing, maintenance services, fuel management, and telematics. Founded in 1946, the company has grown through strategic acquisitions and technological advancements, becoming a key player in the fleet management industry. Element Fleet Management focuses on optimizing fleet performance, reducing costs, and enhancing driver safety for their clients.
How to land this job
Position your resume to highlight your experience managing client relationships and providing consultative support, especially in fleet management or automotive sectors, to align with Element Fleet Management's client-focused approach.
Emphasize your ability to handle complex order workflows, including coordination of vehicle upfitting and logistics, as well as your knowledge of dealer inventory and vehicle acquisition policies.
Apply through multiple platforms such as Element Fleet Management's corporate career site and LinkedIn to maximize your application visibility and ensure you meet all submission requirements.
Connect with current employees in the fleet management or customer support teams at Element Fleet Management on LinkedIn; use ice breakers like asking about their experience working in an Agile environment or insights on managing dealer relationships effectively.
Optimize your resume for ATS by incorporating keywords from the job description such as 'fleet management,' 'upfitting,' 'dealer inventory,' 'client consultation,' 'logistics coordination,' and 'Agile environment' to ensure your resume passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume with relevant keywords, and identify LinkedIn connections to network with, allowing you to focus your time on preparing for interviews and further research.
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