Job summary
Job post source
This job is directly from Pembroke & Co.
Job overview
The Director, Operations and Client Success at Pembroke & Co. leads the Operations, Quality, and Client Services departments to enhance efficiency and client satisfaction, ensuring long-term success as the company scales.
Responsibilities and impact
The role involves overseeing multiple departments, establishing KPIs, managing schedules and training, conducting audits and root cause analyses, maintaining compliance, and ensuring high client satisfaction through direct interaction and process management.
Experience and skills
Candidates should have 7+ years of leadership experience in consulting, project management, software, customer service, or quality assurance, a Bachelor's degree in business or related field, strong organizational and communication skills, and proficiency in MS Office.
Work environment and culture
Pembroke & Co. values ethics, transparency, innovation, and open communication, fostering a culture where all voices are heard and professionalism is maintained.
Company information
Pembroke & Co., founded in 2015, specializes in loss prevention, operational excellence, and recruiting, serving diverse industries with a strong ethical foundation.
Unique job features
The position offers a unique opportunity to lead cross-departmental operations and client success efforts in a company focused on loss prevention and operational excellence across various industries.
Company overview
Pembroke & Co. is a boutique investment management firm specializing in providing tailored investment solutions for high-net-worth individuals and institutional clients. The company generates revenue through management fees and performance-based incentives, aligning their success with the financial growth of their clients. Established with a focus on personalized service, Pembroke & Co. has built a reputation for its strategic approach to asset management and its commitment to client satisfaction. Understanding the evolving market dynamics, the firm leverages its expertise to offer innovative investment strategies, ensuring long-term value creation for its clientele.
How to land this job
Position your resume to emphasize leadership in operations, client success, and quality assurance, highlighting your ability to oversee multiple departments cohesively and drive efficiency improvements.
Focus on showcasing skills in KPI development, root cause analysis, client relationship management, and proactive team management to align with Pembroke & Co.'s emphasis on operational excellence and client satisfaction.
Apply through multiple channels including Pembroke & Co.'s official corporate website and LinkedIn to maximize your application visibility and ensure you do not miss any openings.
Connect with current employees in the Operations, Quality, and Client Services divisions at Pembroke & Co. on LinkedIn; use ice breakers such as commenting on their recent projects, asking about company culture related to client success, or inquiring about how they manage cross-department collaboration.
Optimize your resume for ATS by incorporating keywords from the job description like 'operations management,' 'client success,' 'quality assurance,' 'KPI development,' 'root cause analysis,' and 'cross-training,' ensuring your resume passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored resume customization, multi-channel applications, and LinkedIn networking outreach, freeing you to focus on preparing for interviews and strategic job search activities.
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