Coordinator of Visitor Experience, House Management

NEW YORK, NYPosted a month ago

Job summary

• Job post source

  This job is directly from The Metropolitan Museum of Art.

• Job overview

  The Coordinator of Visitor Experience at The Metropolitan Museum of Art manages front-of-house operations for the Grace Rainey Rogers Auditorium, ensuring a welcoming and safe environment for patrons during events.

• Responsibilities and impact

  The role involves overseeing audience services, training staff on safety and ushering, coordinating with facilities and AV teams, greeting and assisting patrons, resolving complaints, communicating operational changes, and supervising staff and volunteers.

• Compensation and benefits

  The position offers an annual salary of $66,300 with benefits including medical, dental, vision, life insurance, retirement plans with employer match, paid time off, commuter benefits, financial planning services, staff discounts, and access to cultural institution passes.

• Experience and skills

  Candidates should have 2-3 years of theater front-of-house or event experience, NYC Fire Guard certification, strong communication and organizational skills, customer service experience, and availability to work weekends, evenings, and holidays.

• Work environment and culture

  The Met values respect, inclusivity, collaboration, excellence, and integrity, fostering a diverse and collaborative work environment focused on creating a dynamic and inspiring art museum experience.

• Company information

  The Metropolitan Museum of Art, founded in 1870, is a world-renowned art museum in New York City with two iconic sites and a mission to present art from over 5,000 years globally.

• Team overview

  The Visitor Experience Department includes over 100 staff and 300 volunteers, working together to provide excellent customer service and manage museum operations related to admissions and visitor experience.

• Job location and travel

  The job is located in New York City at The Met, with a requirement for employees to live within commuting distance in the Tri-state area or Pennsylvania.

• Unique job features

  This role uniquely combines front-of-house management with direct patron interaction in a prestigious cultural institution, requiring flexibility, hospitality, and the ability to manage large crowds in a fast-paced environment.

Company overview

The Metropolitan Museum of Art, commonly known as The Met, is one of the world's largest and most prestigious art museums, located in New York City. It generates revenue through admissions, memberships, donations, endowments, and retail sales. Founded in 1870, The Met's mission is to collect, preserve, study, exhibit, and encourage appreciation for works of art that collectively represent the broad spectrum of human achievement. The museum's extensive collection spans over 5,000 years of art from every corner of the globe, making it a vital cultural institution.

How to land this job

• Tailor your resume to highlight your experience in theater front-of-house operations, event coordination, and customer service excellence, emphasizing your ability to manage high-traffic environments and large crowds with professionalism.

• Showcase your skills in staff supervision, training on safety procedures, and collaboration with security and facilities teams to demonstrate your readiness to oversee front-of-house operations at The Met's Grace Rainey Rogers Auditorium.

• Apply through multiple channels including The Metropolitan Museum of Art's official careers page, LinkedIn job listings, and other reputable job boards to maximize your application's reach and visibility.

• Connect with current staff in the Visitor Experience Department on LinkedIn, introducing yourself with ice breakers like commenting on a recent Met exhibition or expressing admiration for their commitment to inclusivity and excellence in visitor services.

• Optimize your resume for ATS by incorporating keywords from the job description such as 'visitor experience,' 'front-of-house operations,' 'customer service,' 'staff training,' and 'NYC Fire Guard certification' to ensure your resume passes initial screenings.

• Use Jennie Johnson's Power Apply feature to automate tailored applications, find multiple application portals, and identify relevant LinkedIn contacts, allowing you to focus your time on preparing for interviews and networking effectively.