Job summary
Job post source
This job is directly from Telestream
Job overview
The Technical Support Engineer - Live Media at Telestream provides expert-level technical support for live media products, ensuring real-time issue resolution to maintain high customer satisfaction.
Responsibilities and impact
The role involves delivering advanced technical support, managing end-to-end troubleshooting, providing real-time support for live production, participating in on-call rotations, collaborating with internal teams and vendors, and communicating with customers and product teams to resolve issues and improve products.
Experience and skills
Candidates should have 4-5 years of support or technical account management experience, a BS or MS in Computer Science or equivalent, knowledge of video delivery workflows and SMPTE standards, strong communication skills, and the ability to work under pressure. Preferred skills include experience with XML/JSON, cloud services, OTT streaming protocols, video/audio codecs, media tools, caption formats, and basic SQL and Windows OS knowledge.
Company information
Telestream is a leader in digital video innovation with over two decades of experience, serving major media companies with live and on-demand video tools and workflow solutions.
Job location and travel
This is a remote position based in the US.
Unique job features
The job features real-time live media support with rapid issue resolution, on-call responsibilities, and collaboration across multiple teams to support mission-critical live broadcast workflows.
Company overview
Telestream is a leading provider of digital media tools and workflow solutions, specializing in video transcoding, streaming, and quality assurance. The company generates revenue by offering a range of software products and services that enable media companies and content creators to produce, process, and deliver video content efficiently across various platforms. Founded in 1998, Telestream has a rich history of innovation in the video technology space, having developed pioneering solutions that cater to the evolving needs of broadcasters, cable operators, and new media companies. With a focus on enhancing video production and delivery, Telestream has established itself as a key player in the digital media industry.
How to land this job
Position your resume to showcase your expertise in live media technical support, emphasizing your experience with real-time troubleshooting, escalation, and resolution of complex issues in live broadcast environments.
Highlight your knowledge of SMPTE standards, IP-based media workflows, and video delivery protocols, along with your ability to work under pressure and maintain clear communication with customers.
Apply through multiple channels including Telestream's corporate career site, LinkedIn, and relevant job boards to maximize your application visibility.
Connect with current Telestream employees in the Live Media or Technical Support divisions on LinkedIn; start conversations by referencing recent company innovations in live streaming technology or asking about their experiences supporting high-profile media clients.
Optimize your resume for ATS by incorporating keywords from the job description such as 'live media support,' 'SMPTE standards,' 'real-time troubleshooting,' 'video ingest,' and 'broadcast workflows' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, find multiple application portals, and identify LinkedIn contacts, saving you valuable time and increasing your chances of landing the Technical Support Engineer role at Telestream.
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