Job summary
Job post source
This job is directly from DB Roberts
Job overview
The Customer Service Representative at DB Roberts supports the Inside Sales Staff and Branch Management Team, focusing on order entry, reporting, and customer service, while paving the way for future growth in sales.
Responsibilities and impact
Daily tasks include order entry, spreadsheet maintenance, backlog review, and providing support to the sales team, ensuring excellent customer service and collaboration with internal teams.
Compensation and benefits
DB Roberts offers a comprehensive benefits package including medical, dental, vision, vacation, sick time, 401k with match, tuition reimbursement, and additional perks like pet insurance and a birthday day off.
Experience and skills
Candidates should have an associate degree or 1-2 years of relevant experience, along with strong skills in Excel, communication, and customer service, while being a U.S. Person as defined by ITAR.
Career development
This position is designed as a stepping stone for a career in sales, providing opportunities for professional growth and skill development within the organization.
Work environment and culture
DB Roberts values diversity and promotes an inclusive workplace, emphasizing collaboration and strong relationships among team members.
Company information
DB Roberts is committed to providing exceptional customer service and support, focusing on building solid relationships with customers and suppliers.
Team overview
The candidate will join a collaborative team that values professionalism and effective communication, working closely with the Inside Sales and Branch Management teams.
Job location and travel
The position requires reporting to the assigned office location during scheduled in-office workdays, with a typical office working environment.
Application process
Interested applicants should submit their resumes and any required documentation as specified in the job posting, adhering to application deadlines if provided.
Unique job features
This role offers unique opportunities for process improvement contributions and a supportive environment for learning and development.
Company overview
DB Roberts is a leading distributor of fasteners and hardware solutions, specializing in providing a wide range of fastening products to industries such as electronics, telecommunications, and medical equipment. They generate revenue by supplying high-quality fasteners, including screws, nuts, bolts, and washers, to manufacturers and businesses requiring reliable components for their products. Established in 1982, the company has built a reputation for exceptional customer service and technical expertise, ensuring clients receive tailored solutions to meet their specific needs. DB Roberts' extensive inventory and strategic partnerships with top manufacturers enable them to offer competitive pricing and timely delivery, making them a trusted partner in the fastener distribution industry.
How to land this job
Position your resume to showcase your customer service experience, proficiency in Excel, and ability to manage multiple priorities, which are key for the Customer Service Representative role at DB Roberts.
Emphasize your skills in order entry, reporting, and your ability to maintain spreadsheets, as these are essential duties for the position.
Apply through various platforms, including DB Roberts' corporate site and LinkedIn, to maximize your chances of being noticed for this role.
Connect with individuals in the sales or customer service division at DB Roberts on LinkedIn, and consider ice breakers such as asking about their experience with the company or inquiring about the team culture.
Optimize your resume for ATS by incorporating specific keywords from the job description, such as 'customer service', 'Excel', and 'order entry', to help your application stand out.
Utilizing Jennie Johnson's Power Apply feature can streamline your application process, ensuring your resume is tailored and effectively submitted across multiple platforms.
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