Job summary
Job post source
This job is directly from CyberSheath
Job overview
The Helpdesk Technician Level II at CyberSheath provides critical IT support and maintenance for client systems, enhancing cybersecurity and operational efficiency within the Defense Industrial Base sector.
Responsibilities and impact
The role involves troubleshooting and resolving IT issues remotely, supporting various operating systems and cloud services, managing hardware and networking devices, assisting with client onboarding and offboarding, and maintaining detailed documentation and ticketing records.
Compensation and benefits
The position offers a salary range of $70,000 to $85,000 USD, with remote work options and potential travel to client sites, including some on-call, shift, weekend, and evening work.
Experience and skills
Candidates must have at least 2 years with a Managed Service Provider and 5 years on an IT Helpdesk, proficiency with Microsoft systems, networking, and cloud technologies, and strong customer service and communication skills; preferred qualifications include a bachelor's degree and certifications like Microsoft MD100/101, AZ900, AZ104, CompTIA Security+, and Network+.
Career development
The job offers growth opportunities in a fast-growing company with exposure to diverse IT and cybersecurity technologies and the chance to work independently and in teams.
Work environment and culture
CyberSheath values self-motivated, independent problem solvers who are adaptable and willing to take on multiple roles in a fast-paced, remote work environment focused on cybersecurity.
Company information
CyberSheath is a rapidly growing Security and IT Managed Services Provider specializing in cybersecurity for the Defense Industrial Base, focusing on compliance, threat mitigation, and efficient security investments.
Team overview
The candidate will join a dynamic team supporting client IT infrastructures remotely, collaborating with Level I helpdesk staff and third-party vendors to ensure client system security and functionality.
Job location and travel
This is a remote position with potential travel to client sites, requiring flexibility for on-call and shift work including weekends and evenings.
Unique job features
The role stands out for its focus on cybersecurity within the Defense Industrial Base, integration of cloud and on-premise systems support, and the opportunity to work with advanced security tools and technologies.
Company overview
CyberSheath is a cybersecurity company specializing in compliance and risk management solutions, primarily serving defense contractors and organizations within the Defense Industrial Base (DIB). The company focuses on helping clients meet stringent cybersecurity requirements such as the Cybersecurity Maturity Model Certification (CMMC) and NIST 800-171 standards, ensuring compliance with federal regulations. Founded in 2012, CyberSheath has established itself as a trusted partner in securing sensitive government data and supply chains. Their revenue model includes consulting services, managed security solutions, and compliance assessments tailored to protect clients from cyber threats while meeting regulatory demands.
How to land this job
Position your resume to highlight your 5+ years of IT Helpdesk experience and 2+ years with Managed Service Providers, emphasizing your proficiency with remote support tools and helpdesk ticketing systems like ConnectWise Manage.
Focus on showcasing your technical skills in Windows, Mac, Linux OS, Microsoft Office 365, Azure, networking devices, cloud backup, and mobile device management, aligning closely with the job requirements.
Apply through CyberSheath's corporate careers page and LinkedIn to maximize your application visibility and ensure you don’t miss any openings or updates.
Connect with current CyberSheath IT support or managed services professionals on LinkedIn; start conversations by complimenting their recent projects or asking about the team culture and growth opportunities.
Optimize your resume for ATS by integrating keywords such as 'remote support,' 'Microsoft Office 365,' 'Azure administration,' 'RMM tools,' and 'helpdesk ticketing systems' to pass initial screenings effectively.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, manage multi-channel submissions, and identify valuable LinkedIn contacts, allowing you to focus on interview preparation and skill enhancement.
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