Job summary
Job post source
This job is directly from PENNYMAC
Job overview
The Customer Experience Specialist I is an entry-level role focused on supporting consumer direct lending by guiding customers through the loan origination process.
Responsibilities and impact
Daily responsibilities include answering high-volume calls and texts, performing data entry, handling communications with various stakeholders, and ensuring alignment with company culture and values.
Compensation and benefits
The salary range for this position is $39,000 to $55,000.
Experience and skills
Preferred qualifications include mortgage or financial services call center experience, bilingual Spanish, and a general understanding of mortgage regulations, along with strong communication and problem-solving skills.
Work environment and culture
Pennymac emphasizes a dynamic work culture where employees are considered the foundation of success, working towards a unified goal of homeownership for Americans.
Company information
Pennymac is a specialty financial services firm focused on mortgage production and servicing, with a comprehensive platform for managing U.S. mortgage loans and related investments.
Job location and travel
The position is based in an office environment.
Company overview
PennyMac Financial Services, Inc. is a leading national mortgage lender and servicer, specializing in the origination and servicing of residential mortgage loans. Founded in 2008, the company generates revenue through loan origination fees, interest income from mortgage servicing rights, and gains on mortgage loans held for sale. PennyMac has grown rapidly to become one of the largest mortgage lenders in the United States, leveraging technology and customer service to streamline the mortgage process and provide competitive loan products.
How to land this job
Tailor your resume to highlight your customer service experience, particularly in call center environments, as this is crucial for the Customer Experience Specialist role at PENNYMAC.
Emphasize your communication skills, problem-solving abilities, and any experience you have with mortgage or financial services, as these are key attributes they are looking for.
Apply through various channels, including PENNYMAC's corporate site and LinkedIn, to enhance your chances of being noticed for this position.
Connect with employees in the customer service division at PENNYMAC on LinkedIn and inquire about the role; potential ice breakers could include asking about their experiences with the company culture or discussing trends in the mortgage industry.
Optimize your resume for ATS systems by incorporating relevant keywords from the job description, such as 'customer service,' 'call center,' and 'problem resolution,' to improve your chances of passing initial screenings.
Consider utilizing Jennie Johnson's Power Apply feature, which can streamline your application process, ensuring your resume is tailored and effectively highlights your qualifications for the Customer Experience Specialist position at PENNYMAC.
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