Job summary
Job post source
This job is directly from Stefanini North America and APAC
Job overview
The Deskside Technician II role involves providing onsite and remote IT support to maintain and troubleshoot hardware and software, ensuring smooth IT operations for the company.
Responsibilities and impact
The technician will support IT equipment including desktops, laptops, mobile devices, printers, and AV equipment, handle installation, upgrades, troubleshooting, and maintenance tasks, manage inventory and documentation, and resolve customer incidents using the client's ticketing system.
Experience and skills
Candidates must have over three years of deskside experience with hardware and software troubleshooting, knowledge of LAN, WAN, wireless networks, strong communication and documentation skills, and the ability to work independently and as part of a team.
Company information
Stefanini is a global IT services provider with over 25,000 employees across 77 offices in 40 countries, offering application development, IT infrastructure outsourcing, consulting, and staffing services to Fortune 1000 companies.
Company overview
Stefanini North America and APAC is a global technology company specializing in IT outsourcing, systems integration, and digital transformation services. They generate revenue through managed services, consulting, and technology solutions tailored to various industries. Founded in 1987 in Brazil, Stefanini has expanded its footprint to over 40 countries, emphasizing innovation and customer-centric approaches. Notable for its agile methodologies and robust partner ecosystem, the company continues to drive growth by leveraging emerging technologies like AI, cloud computing, and cybersecurity.
How to land this job
Position your resume to emphasize your three-plus years of deskside technician experience, highlighting skills in troubleshooting and repairing printers, desktops, laptops, and AV equipment as outlined in the job description at Stefanini North America and APAC.
Highlight your expertise with Windows 10 and 11 operating systems, mobile device configuration, VPN, and network support including LAN, WAN, and wireless, ensuring these keywords appear clearly to match the job's technical requirements.
Apply through multiple channels such as Stefanini's official corporate careers page, LinkedIn, and other job boards where the position is posted to maximize your visibility and chances of selection.
Connect with current employees in Stefanini's IT support or deskside services division on LinkedIn; open conversations with ice breakers like commenting on recent company IT initiatives or asking about their experience with deskside support challenges at Stefanini.
Optimize your resume for ATS by incorporating specific keywords from the job description such as 'IMAC Support,' 'Windows 10 and 11,' 'printer troubleshooting,' 'network connectivity,' and 'ticketing tool incident resolution' to ensure your resume passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant LinkedIn contacts, freeing up your time to prepare for interviews and deepen your industry knowledge.
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