Job summary
Job post source
This job is directly from Care Advantage, Inc.
Job overview
The Client Services Advisor role at Care Advantage, Inc. involves managing incoming inquiries with compassion and professionalism to guide customers through the personal care process, serving as the welcoming face of the company.
Responsibilities and impact
The advisor will handle calls during business hours, qualify customer needs, provide knowledgeable and reassuring responses, and ensure callers feel informed and supported with clear next steps or care plans.
Compensation and benefits
The position offers a competitive salary package, bonus plan, benefits, and career growth opportunities with coaching and support in a stable, long-term role.
Experience and skills
Candidates should be hardworking, reliable, professional, enjoy speaking with people, be goal-oriented, detail-oriented, computer-savvy, and strong communicators with a desire to improve and succeed.
Career development
The company provides career growth opportunities with coaching and support to help employees achieve their goals.
Work environment and culture
Care Advantage promotes a family-oriented, driven, and dynamic work environment where employees feel motivated and valued.
Company information
Care Advantage, Inc. has over 46 years of experience in personal care services, offering caregivers benefits and a 24-hour no-risk guarantee, emphasizing quality and trust.
Job location and travel
The job is located in the 23235, 23233, and 23111 areas, likely within or near Richmond, VA.
Application process
Applicants are invited to apply through ApplicantPro as indicated in the job posting.
Unique job features
The role is distinguished by its compassionate approach to customer service, a structured intake process, and a strong emphasis on quality care and customer reassurance.
Company overview
Care Advantage, Inc. is a leading provider of in-home healthcare services, offering personalized care plans to meet the diverse needs of patients, including skilled nursing, personal care, and companionship. The company generates revenue through service fees charged to clients, often covered by insurance or private pay. Founded in 1988, Care Advantage has grown significantly, expanding its footprint across multiple states and acquiring several smaller home care agencies to enhance its service offerings and reach.
How to land this job
Tailor your resume to highlight your strong communication skills, reliability, punctuality, and ability to handle customer inquiries with compassion, reflecting the core values of Care Advantage's Inside Sales team.
Emphasize experience in customer service or sales roles where you demonstrated professionalism, goal orientation, and the ability to manage calls independently while maintaining a consistent message.
Apply through multiple channels including Care Advantage’s corporate site, ApplicantPro where the job is posted, and LinkedIn to maximize your visibility for the Client Services Advisor position.
Connect with current employees in the Inside Sales or Client Services division at Care Advantage on LinkedIn, initiating contact with ice breakers like commenting on their dedication to caregiving or asking about their experience working in a family-oriented, dynamic team.
Optimize your resume for ATS by incorporating keywords from the job description such as 'inside sales,' 'customer inquiries,' 'compassionate communication,' 'goal-oriented,' 'detail oriented,' and 'computer-savvy' to ensure it passes initial screenings.
Use Jennie Johnson’s Power Apply feature to automate applying across multiple platforms, tailor your resume for ATS, and find relevant LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and follow-ups.
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