Job summary
Job post source
This job is directly from IMO Health
Job overview
The Client Success Director at IMO Health leads client success for healthcare provider clients by building relationships, driving adoption of solutions, and providing strategic guidance to maximize client value and growth.
Responsibilities and impact
The role involves maintaining client relationships, understanding client business and product adoption, resolving complex issues, collecting and acting on feedback, collaborating with internal teams, and identifying growth opportunities to ensure client satisfaction and retention.
Compensation and benefits
The salary range is $128,000 to $173,000 annually, with compensation based on experience and location, excluding potential bonuses, equity, or incentives; a comprehensive benefits package is also offered.
Experience and skills
Candidates need at least 8 years in client success or related roles, preferably in healthcare technology, with strong communication, analytical skills, strategic advisory experience, and proficiency in Salesforce and MS Office.
Career development
The job offers learning opportunities in understanding client business models, influencing clients and teams, and driving solution adoption for long-term success.
Work environment and culture
IMO Health promotes diversity, inclusion, and an affirmative action workplace, supporting visa sponsorship and a hybrid work model with onsite presence three days a week.
Company information
IMO Health is a clinical data intelligence company using AI and medical terminology to improve healthcare data usage and decision-making.
Job location and travel
The position follows a hybrid model with three days onsite at Rosemont HQ, Chicago, or Houston office.
Unique job features
The role uniquely combines healthcare domain expertise with AI-driven clinical data solutions to impact healthcare providers' operational success.
Company overview
IMO Health is a healthcare technology company specializing in clinical terminology solutions that enhance the quality and efficiency of health information management. They generate revenue by offering software and services that integrate seamlessly with electronic health records (EHR) systems, enabling accurate and comprehensive clinical documentation. Founded in 1994, the company has a rich history of innovation in medical informatics, partnering with leading healthcare providers and technology vendors to improve patient care through precise and actionable data.
How to land this job
Position your resume to highlight your extensive client success and account management experience, especially within healthcare technology sectors, emphasizing your strategic advisory skills and ability to navigate complex healthcare provider landscapes.
Focus on showcasing your expertise in driving client satisfaction, retention, and growth by detailing your experience with adoption and utilization of technical solutions, as well as your skill in managing executive-level communications and presentations.
Apply through multiple channels including IMO Health’s corporate careers page and LinkedIn to maximize your application’s visibility and ensure you don’t miss any opportunities to be noticed by recruiters.
Connect with current Client Success team members or healthcare divisions at IMO Health on LinkedIn; start conversations with ice breakers like commenting on recent IMO Health innovations or asking about their experience managing client relationships in healthcare technology.
Optimize your resume for ATS by incorporating keywords from the job description such as 'client success,' 'healthcare technology,' 'strategic advisor,' 'Salesforce CRM,' 'adoption and utilization,' and 'customer retention' to pass initial automated screenings effectively.
Utilize Jennie Johnson’s Power Apply feature to automate the application process across multiple platforms, tailor your resume for ATS, and identify LinkedIn connections for networking, allowing you to focus your time on interview preparation and strategic job search activities.
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