Frontdoor, Inc.

Contact Center Associate - Authorizations Agent - 100% Remote

REMOTEPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from Frontdoor, Inc.

  • Job overview

    The Contact Center Associate - Authorizations Agent at Frontdoor, Inc. is responsible for authorizing repairs and replacements for covered home systems and appliances, impacting customer satisfaction and operational efficiency.

  • Responsibilities and impact

    The agent reviews contracts to determine coverage, negotiates pricing with contractors, informs customers of non-covered claims, and provides necessary follow-up to ensure service delivery.

  • Compensation and benefits

    The role pays between $16.00 to $17.00 per hour depending on skills and location, with additional rewards and incentives; benefits include medical, dental, vision, life, disability insurance, wellness programs, 401(k) matching, and an employee stock purchase plan.

  • Experience and skills

    Requires a high school diploma or GED and 1-3 years of customer service experience; skills needed include contract reading, negotiation, conflict resolution, computer proficiency, attention to detail, multitasking, and adaptability; preferred skills include strong math, deductive reasoning, and communication abilities.

  • Work environment and culture

    The company values a holistic approach to employee benefits including health, wellbeing, and financial components, and supports remote work with internet requirements and video call capabilities.

  • Company information

    Frontdoor, Inc. is a leader in home service plans with over 50 years of experience, operating brands like American Home Shield and offering innovative home repair solutions through technology like the Streem app.

  • Job location and travel

    This is a 100% remote position with specified shifts and requires internet access with minimum 4.6Mbps upload/download speeds; multiple US locations are supported.

  • Unique job features

    The job features remote work, video call interactions during work hours, and involvement in a cutting-edge home repair technology environment.

Company overview

Frontdoor, Inc. is a leading provider of home service plans, offering a range of solutions to help homeowners manage and maintain their home systems and appliances. The company generates revenue primarily through the sale of service plans and subscription-based services, which provide customers with access to a network of pre-screened service professionals for repairs and maintenance. Established in 2018 as a spin-off from ServiceMaster, Frontdoor has quickly become a prominent player in the home services industry, leveraging its digital platform to enhance customer experience and operational efficiency. With a focus on innovation, Frontdoor continues to expand its service offerings and improve its technological capabilities to meet the evolving needs of homeowners.

How to land this job

  • Position your resume to highlight your customer service experience, contract review skills, and negotiation abilities, as these are core to the Authorizations Agent role at Frontdoor, Inc.

  • Emphasize your proficiency with Microsoft Office tools, attention to detail, multitasking, and adaptability to fast-paced environments, aligning with the job's technical and soft skill requirements.

  • Apply through multiple channels including Frontdoor's corporate careers website and LinkedIn to maximize your application visibility and reach.

  • Connect with current employees in the Customer Service or Authorizations divisions at Frontdoor on LinkedIn; use ice breakers like commenting on recent company initiatives or asking about their experience working remotely to start conversations.

  • Optimize your resume for ATS by incorporating key terms from the job description such as 'contract review,' 'customer service,' 'negotiation,' 'conflict resolution,' and 'Microsoft Office skills' to pass automated screenings.

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