Job summary
Job post source
This job is directly from BetterUp
Job overview
The Customer Success Strategy and Operations Manager at BetterUp will empower customer success teams to achieve company goals through strategic oversight and data-driven decision-making.
Responsibilities and impact
Daily responsibilities include developing customer lifecycle processes, managing reporting and data analyses, driving data-driven decision-making, and collaborating with various teams to enhance operational efficiency.
Compensation and benefits
The base salary range for this role is $141,000 – $242,000, with additional benefits including medical, dental, vision insurance, flexible paid time off, and access to BetterUp coaching.
Experience and skills
Candidates should have 5+ years of B2B SaaS experience, strong analytical skills, experience in managing data projects, and a commitment to high-quality work.
Career development
This role offers significant opportunities for professional growth through impactful work in customer success operations and strategy.
Work environment and culture
BetterUp promotes a fun, inventive, and soulful culture focused on human transformation and employee well-being.
Company information
BetterUp is dedicated to human transformation, providing innovative coaching and development solutions to enhance employee engagement and success.
Team overview
The candidate will join the Go-To-Market Operations team, collaborating closely with leaders across Customer Success, Implementation, and Enablement.
Job location and travel
The job location specifics are not provided, but it is implied to be within BetterUp's operational areas.
Application process
Details on the application process are not explicitly mentioned in the job description.
Unique job features
Unique aspects of the job include access to personal coaching, a competitive compensation plan, and a strong emphasis on employee development and community contribution.
Company overview
BetterUp is a San Francisco-based company specializing in professional coaching, mental health, and leadership development through its mobile platform. They generate revenue by offering subscription-based services to individuals and enterprises, providing personalized coaching sessions, assessments, and actionable insights. Founded in 2013 by Alexi Robichaux and Eduardo Medina, BetterUp has grown significantly, attracting high-profile clients and securing substantial funding, including a notable Series D round in 2021. Their mission is to democratize access to coaching and mental health resources, enhancing personal and professional growth.
How to land this job
Tailor your resume to highlight your experience in customer success operations and your ability to drive data-driven decision-making, as these are key components of the role at BetterUp.
Emphasize your skills in managing large-scale data projects and your expertise in using analytics tools, as this aligns with their focus on data integration and reporting.
Apply through multiple platforms, including BetterUp's corporate site and LinkedIn, to maximize your chances of being seen by the hiring team.
Connect with individuals in the GTM Operations team at BetterUp on LinkedIn to inquire about the position; potential ice breakers could include discussing your shared interest in customer success or asking about their experience with BetterUp's culture.
Optimize your resume for ATS by incorporating keywords from the job description, such as 'customer lifecycle processes,' 'data visualization,' and 'process automation,' to improve your chances of passing initial screenings.
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