Hotwire Communications Ltd

Advanced Technical Support Engineer Lead

FORT LAUDERDALE, FLPosted 25 days ago

Job summary

  • Job post source

    This job is directly from Hotwire Communications Ltd

  • Job overview

    The Advanced Technical Support Engineer Lead will lead and mentor a team of Technical Support Engineers, ensuring efficient troubleshooting and customer support while maintaining high service standards.

  • Responsibilities and impact

    Responsibilities include leading a team, troubleshooting network issues, monitoring production environments, coordinating training, and collaborating with stakeholders to ensure reliable services.

  • Compensation and benefits

    Benefits include comprehensive healthcare plans, a 401K retirement plan with company match, paid vacation and sick time, paid parental leave, and employee discounts on services.

  • Experience and skills

    Candidates should have a Bachelor's Degree or equivalent, with at least 5 years of experience in help desk or call center roles, and strong knowledge of network monitoring and troubleshooting.

  • Career development

    Opportunities for professional growth include mentoring team members and potential advancement within the technical support structure.

  • Work environment and culture

    Hotwire fosters an inclusive work environment that values employee contributions and offers various perks and benefits to enhance work-life balance.

  • Company information

    Hotwire Communications Ltd is a telecommunications company known for providing high-speed internet, video, and phone services, with a commitment to customer satisfaction and innovation.

  • Team overview

    The candidate will join a team of Technical Support Engineers, focused on collaboration and maintaining high morale and discipline within the group.

  • Job location and travel

    The job is likely based in a physical office environment, with potential remote work options depending on company policies.

  • Unique job features

    This position offers unique opportunities to lead a team in a dynamic environment, with access to advanced monitoring tools and technologies.

Company overview

Hotwire Communications Ltd is a leading telecommunications provider specializing in fiber optic technology to deliver high-speed internet, cable TV, and phone services. Founded in 2000, the company has grown by focusing on providing cutting-edge, reliable, and scalable solutions to residential, commercial, and government clients. Hotwire makes money through subscription-based services and partnerships with property developers and municipalities. Notably, they have been recognized for their innovation and customer service, including multiple awards for the fastest internet service in various regions.

How to land this job

  • Position your resume to highlight your leadership experience and ability to mentor Technical Support Engineers, as this is a key responsibility for the Advanced Technical Support Engineer Lead role at Hotwire Communications Ltd.

  • Emphasize your experience in troubleshooting large-scale networks, knowledge of networking technologies, and your ability to communicate effectively across all levels of the business, as these are crucial for the position.

  • Apply through multiple platforms, including Hotwire's corporate website and LinkedIn, to maximize your chances of being noticed for this role.

  • Connect with professionals in the Technical Support division at Hotwire Communications Ltd on LinkedIn to gain insights about the position; potential ice breakers could include asking about their experience with specific network technologies or inquiring about the team's approach to problem-solving.

  • Optimize your resume for ATS systems by incorporating relevant keywords from the job description such as 'troubleshooting,' 'network monitoring,' and 'LAN/WAN technologies' to ensure it passes initial screenings.

  • Consider utilizing Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus on networking and preparing for interviews.

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