Job summary
Job post source
This job is directly from Prospect Infosystem Inc.
Job overview
The Desktop Support Specialist role at Prospect Infosystem Inc. involves supporting Client Services Field Offices with service desk requests, hardware installations, and software support, primarily for the Region 2 area, with travel required.
Responsibilities and impact
The specialist will lead projects, direct team efforts, maintain documentation for processes and procedures, and ensure compliance with IT security policies and standards to protect data and support operational and service level agreements.
Job location and travel
The position is onsite in Durham, NC, with travel required to support the Region 2 area.
Company overview
Prospect Infosystem Inc. is a technology solutions provider specializing in IT consulting, software development, and systems integration. The company generates revenue by offering customized technology solutions, including cloud services, data analytics, and cybersecurity, to businesses across various industries. Established in 2007, Prospect Infosystem Inc. has built a reputation for delivering innovative and reliable IT services, helping clients enhance their operational efficiency and achieve their strategic goals.
How to land this job
Position your resume to highlight your hands-on experience in desktop support, focusing on hardware installations, software troubleshooting, and managing high volumes of service desk requests, as these are key responsibilities at Prospect Infosystem Inc.
Emphasize your project management skills, especially your ability to lead teams, coordinate projects with some decision-making latitude, and maintain comprehensive documentation aligned with operational and service level agreements.
Showcase your knowledge and adherence to IT security policies, including experience implementing security protocols to protect systems and data, which is crucial for this role.
Apply through multiple channels such as Prospect Infosystem Inc.'s official corporate careers page and LinkedIn to maximize your chances of being noticed for the Desktop Support Specialist position.
Connect with current employees in the Client Services or Technical Support divisions at Prospect Infosystem Inc. on LinkedIn. Use ice breakers like asking about their experience with travel requirements for the role or inquiring how they manage documentation and security compliance within the team.
Optimize your resume for ATS by incorporating keywords from the job description like 'desktop support,' 'hardware installations,' 'service desk,' 'project management,' 'documentation,' and 'IT security policies' to ensure it passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate applying across multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn connections to network with, allowing you to focus your energy on preparing for interviews and other job search activities.
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