Job summary
Job post source
This job is directly from USAA
Job overview
The Auto Appraiser role at USAA involves evaluating and appraising vehicle damage claims remotely for members in the Southeast US, ensuring accuracy and compliance with regulations while delivering excellent member service.
Responsibilities and impact
The appraiser will investigate, negotiate, and evaluate auto damage claims using digital tools, communicate with insured members and third parties, identify subrogation and fraud, maintain claim documentation, manage repair plans, support surge and catastrophe response, and ensure risk compliance.
Compensation and benefits
The salary range is $57,970 to $103,870 with pay incentives based on performance; benefits include comprehensive medical, dental, vision, 401(k), pension, life insurance, parental and adoption assistance, paid time off, volunteer hours, wellness programs, and career development support.
Experience and skills
Requires a high school diploma or GED, at least 1 year of auto appraising experience, knowledge of P&C insurance policies, auto parts distribution, claim appraisal processes, and estimating platforms like CCC; insurance adjuster license must be acquired within 90 days.
Career development
USAA offers career path planning and continuing education to support professional growth and achievement of employee goals.
Work environment and culture
USAA values honesty, integrity, loyalty, and service, fostering a supportive environment focused on empowering military community members and their families.
Company information
USAA is a financial services company dedicated to serving the military community with competitive products, exceptional service, and trusted advice, aiming to be the top choice for its members.
Job location and travel
Remote position serving members in North Carolina, South Carolina, Georgia, and Florida; candidates must reside in one of these states.
Application process
Applications are accepted on an ongoing basis until the position is filled; candidates are encouraged to apply promptly upon viewing the posting.
Unique job features
The role includes remote work with occasional face-to-face interactions, use of digital appraisal tools, potential travel for catastrophe response, and physical demands related to vehicle inspections in various environments.
Company overview
USAA (United Services Automobile Association) provides insurance, banking, and financial services primarily to military members and their families. Founded in 1922 by a group of Army officers to insure each other's vehicles, USAA has grown into a Fortune 500 company known for its customer service and financial strength. The company generates revenue through premiums, investment income, and fees for banking and financial services. USAA's commitment to serving military personnel and their families remains a core aspect of its operations and culture.
How to land this job
Position your resume to highlight your experience with auto appraising, especially your knowledge of P&C insurance policies, vehicle damage evaluation, and use of digital estimating tools like CCC or similar platforms.
Emphasize your ability to conduct thorough investigations, communicate effectively with members and vendors, and your understanding of compliance with state laws and insurance regulations.
Apply through multiple channels including USAA's corporate career site and LinkedIn to maximize your application visibility and ensure timely submission.
Connect with current USAA employees in the claims or auto appraisal divisions on LinkedIn; start conversations by referencing USAA's commitment to military families or asking about their experiences with the auto appraisal process to break the ice.
Optimize your resume for ATS by incorporating keywords such as 'auto appraiser,' 'vehicle damage claims,' 'CCC estimating,' 'P&C insurance,' 'claim investigation,' and 'state regulations' to help your resume pass automated screenings.
Use Jennie Johnson's Power Apply feature to streamline your job search by tailoring your resume, applying through multiple platforms, and identifying LinkedIn connections for networking, allowing you to focus more on preparing for interviews and skill enhancement.
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