Job summary
Job overview
The Audience Services Representative at LA Phil provides customer service and sales support to patrons, enhancing their experience with the Los Angeles Philharmonic Association.
Responsibilities and impact
The role involves handling customer inquiries via phone, email, and live chat, entering feedback into a database, selling tickets and subscriptions, assisting with database maintenance, providing pre-concert service, and supporting event operations.
Compensation and benefits
The position is part-time, non-exempt, paying $20.14 per hour, with no additional benefits explicitly mentioned.
Experience and skills
Candidates should have 2-3 years of customer service experience, preferably with ticketing, strong communication and organizational skills, computer proficiency, and flexibility to work evenings and weekends.
Work environment and culture
LA Phil values diversity, inclusion, and accessibility, fostering a respectful and supportive environment for staff and patrons alike.
Company information
The Los Angeles Philharmonic Association is a prestigious cultural organization hosting events at venues like Walt Disney Concert Hall and Hollywood Bowl, committed to arts and community engagement.
Team overview
The representative reports to the Audience Services Manager and collaborates with various departments including Patron Services, venue operations, marketing, and philanthropy.
Job location and travel
The job involves working at venues in Los Angeles such as Walt Disney Concert Hall and Hollywood Bowl, with shifts including nights and weekends.
Unique job features
The role includes unique opportunities to engage directly with patrons at major cultural venues and participate in live event operations, enhancing customer experience.
Company overview
The Los Angeles Philharmonic (LA Phil) is a renowned orchestra based in Los Angeles, California, known for its innovative programming and commitment to contemporary music. Founded in 1919, the LA Phil performs at the Walt Disney Concert Hall, a landmark designed by Frank Gehry. The organization generates revenue through ticket sales, donations, sponsorships, and educational programs. Under the leadership of music directors like Gustavo Dudamel, the LA Phil has become a cultural cornerstone, offering a diverse range of concerts, festivals, and community outreach initiatives.
How to land this job
Tailor your resume to highlight your customer service experience, especially in ticketing or sales, emphasizing your ability to handle complex inquiries across multiple communication channels such as phone, email, and live chat.
Emphasize skills in database management, data entry, and proficiency with Microsoft Office and ticketing systems, as these are critical for maintaining patron information and processing sales.
Apply through multiple platforms including the LA Phil official careers page and LinkedIn to maximize your chances of being noticed for the Audience Services Representative role.
Connect with current employees in the Customer Engagement or Patron Services departments on LinkedIn; start conversations by referencing recent LA Phil events or expressing enthusiasm about supporting the arts community.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'ticketing,' 'database management,' 'sales,' 'problem-solving,' and 'Microsoft Office' to ensure it passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify optimal job posting sites, and find relevant LinkedIn contacts, allowing you to focus your time on networking and interview preparation.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.