Job summary
Job post source
This job is directly from Madison Square Garden Sports Corp.
Job overview
The Membership Experience Executive will enhance customer satisfaction for over 350 Season Ticket Member accounts, contributing to significant annual revenues for MSG Sports.
Responsibilities and impact
Daily responsibilities include maximizing retention and renewal revenues, implementing marketing programs, coordinating with sales teams, maintaining customer contact records, and fostering internal relationships.
Compensation and benefits
The salary for this position is $60,000 USD, with a focus on employee growth and development through various resources and tools.
Experience and skills
Candidates should have 2-3 years of experience in a sales/service environment, preferably in hospitality or sports, with strong communication and client relations skills.
Career development
MSG prioritizes employee growth, offering tools and resources to help staff advance their careers.
Work environment and culture
MSG values diversity and inclusivity, promoting equal employment opportunities and a supportive work environment.
Company information
Madison Square Garden Sports Corp. is a leading professional sports company, owning teams like the New York Knicks and Rangers, and operates the MSG Training Center.
Company overview
Madison Square Garden Sports Corp. is a leading sports and entertainment company known for owning and operating iconic sports franchises, including the New York Knicks (NBA) and New York Rangers (NHL). The company generates revenue through ticket sales, broadcasting rights, sponsorships, and merchandise. Established in 2015, it has a rich history tied to the legendary Madison Square Garden arena in New York City, which has hosted numerous historic sports and entertainment events.
How to land this job
Position your resume to showcase your experience in customer service and sales, emphasizing your ability to retain and grow client relationships, which is crucial for the Membership Experience Executive role at Madison Square Garden Sports Corp.
Highlight your familiarity with hospitality and sports industries, as well as any experience you have with retention marketing programs and customer service initiatives, which are key components of this job.
Apply through various platforms such as the Madison Square Garden Sports Corp. corporate website and LinkedIn to maximize your visibility for this position.
Connect with professionals in the Membership Experience division at Madison Square Garden Sports Corp. on LinkedIn to inquire about the role. Use ice breakers like discussing recent MSG events or expressing your enthusiasm for the Knicks or Rangers.
Optimize your resume for ATS systems by incorporating specific keywords from the job description, such as 'customer service,' 'retention,' 'sales,' and 'client relations,' to enhance your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to simplify your job application process, ensuring your resume is tailored and targeted while you focus your time on networking and preparing for interviews.
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