Job summary
Job post source
This job is directly from Grand Appliance and TV
Job overview
The Customer Service Associate at Grand Appliance and TV plays a crucial role in delivering exceptional service to customers, ensuring their satisfaction and loyalty.
Responsibilities and impact
Daily responsibilities include answering customer inquiries, performing follow-up calls, resolving issues, maintaining workspace organization, and ensuring high standards of customer service.
Compensation and benefits
The position offers a competitive hourly wage between $18.00 and $21.00, along with benefits such as health insurance, dental insurance, vision insurance, 401(k) with matching, and paid time off.
Experience and skills
Candidates should have a high school diploma, previous customer service experience, strong communication skills, and a willingness to learn about high-end appliances.
Career development
There are opportunities for professional development and growth within the company, fostering a supportive work environment.
Work environment and culture
Grand Appliance and TV promotes a collaborative and inclusive work culture, valuing employee contributions and diversity.
Company information
Grand Appliance and TV is a family-owned appliance store with a 93-year legacy, operating 29 retail locations across Illinois, Indiana, Iowa, and Wisconsin, and focusing on high-quality products and customer service.
Team overview
The team is characterized by a supportive and collaborative atmosphere, emphasizing teamwork and customer satisfaction.
Job location and travel
The job is located at the corporate office in Sturtevant, Wisconsin, requiring in-person attendance.
Application process
Candidates should apply directly through the company's website or designated application platform, providing necessary documentation as specified in the job posting.
Unique job features
This position offers a unique opportunity to work in a family-owned business that prioritizes customer relationships and employee growth.
Company overview
Grand Appliance and TV is a family-owned retailer specializing in home appliances, electronics, and mattresses, with a strong presence in the Midwest United States. Founded in 1930, the company has grown from a single store in Waukegan, Illinois, to over 25 locations across multiple states. They generate revenue through the sale of a wide range of products, including refrigerators, washing machines, televisions, and home theater systems, often featuring top brands. Known for their exceptional customer service and competitive pricing, Grand Appliance and TV has built a loyal customer base over the decades.
How to land this job
Tailor your resume to highlight your customer service experience, emphasizing your ability to handle inquiries and resolve issues effectively, as this role at Grand Appliance and TV focuses on providing exceptional service.
Showcase your strong interpersonal and communication skills, as well as your passion for helping customers, which are essential qualities for a Customer Service Associate.
Apply through multiple platforms, including Grand Appliance and TV's corporate site and LinkedIn, to maximize your exposure and chances of landing an interview.
Network on LinkedIn with individuals in the customer service division at Grand Appliance and TV, using ice breakers like discussing their experience with the company or asking about their favorite product offerings.
Optimize your resume for ATS by incorporating keywords from the job description, such as 'customer service,' 'problem-solving,' and 'technologically proficient,' to ensure it passes initial screenings.
Consider using Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus your time on preparing for interviews and other job search activities.
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