Job summary
Job post source
This job is directly from KW PROPERTY MANAGEMENT AND CONSULTING
Job overview
The Front Desk (Concierge Ambassador) role at KW PROPERTY MANAGEMENT AND CONSULTING focuses on providing exceptional customer service as the key liaison between residents and guests, ensuring a welcoming and secure community environment.
Responsibilities and impact
The role involves greeting guests, monitoring access to the community, coordinating resident information, handling phone communications, reporting rule violations and maintenance issues, managing key control, responding to emergencies, and writing daily activity reports.
Experience and skills
Requires a high school diploma or GED with some college preferred, at least six months of related experience or training, proficiency with computer software, strong organizational and communication skills, and English fluency; bilingual English/Spanish is preferred at some locations and hospitality experience is highly valued.
Work environment and culture
The work environment is indoor with low to moderate noise, requiring frequent sitting and standing, and emphasizes teamwork and adherence to safety and emergency protocols.
Company information
KW PROPERTY MANAGEMENT AND CONSULTING is an equal opportunity, drug-free employer committed to diversity and inclusion in the workplace.
Team overview
The employee reports directly to the department supervisor or Association management of the community, indicating a structured team environment.
Job location and travel
Work hours and days are determined by the property with no travel required; the environment involves both sitting and standing indoors.
Unique job features
The position requires manual dexterity and the ability to respond to emergency alarms, with duties that may change as needed to meet business requirements.
Company overview
KW Property Management and Consulting is a leading property management firm specializing in residential, commercial, and mixed-use properties. They generate revenue through management fees, consulting services, and ancillary services such as maintenance and financial reporting. Founded in 2004, the company has grown significantly, establishing a strong presence in multiple states and earning a reputation for high-quality service and innovative solutions in property management.
How to land this job
Position your resume to emphasize your exceptional customer service skills and experience as a front desk or hospitality team member, highlighting your ability to greet guests warmly and manage entry protocols effectively.
Showcase your organizational skills and familiarity with computer software used for resident information management, as well as your strong communication abilities including phone etiquette and bilingual skills if applicable.
Apply through multiple channels such as KW PROPERTY MANAGEMENT AND CONSULTING's corporate career site and LinkedIn to maximize your chances of being noticed for the Front Desk role.
Connect with current employees or supervisors in the property management or concierge divisions at KW PROPERTY MANAGEMENT AND CONSULTING on LinkedIn; start conversations by complimenting their community engagement efforts or asking about the daily challenges and rewards of the concierge ambassador role.
Optimize your resume for ATS by including keywords from the job description like 'customer service,' 'security procedures,' 'resident database management,' 'emergency response,' and 'bilingual' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications across multiple platforms, identify relevant LinkedIn contacts to network with, and optimize your resume for ATS, freeing you to focus on preparing for interviews and improving your skills.
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