Raymour & Flanigan Furniture and Mattresses

Part Time Customer Service Representative $17 Per Hour

MASSAPEQUA, NYPosted 21 days ago

Job summary

  • Job post source

    This job is directly from Raymour & Flanigan Furniture and Mattresses

  • Job overview

    The Part Time Customer Service Representative at Raymour & Flanigan plays a key role in supporting customers throughout their purchase journey, enhancing the overall shopping experience.

  • Responsibilities and impact

    The representative assists customers with delivery scheduling, payment management, addressing questions and concerns, resolving escalated issues, and supporting sales and operations teams to advocate for customers.

  • Compensation and benefits

    The position offers $17 per hour with competitive compensation including health benefits, 401k with company match and profit sharing, plus additional perks like cross training and company events.

  • Experience and skills

    Candidates should have strong communication, interpersonal, organizational, and multitasking skills, with the ability to handle escalated customer issues and work a flexible retail schedule including nights and weekends.

  • Work environment and culture

    Raymour & Flanigan values treating associates well to ensure excellent customer service, supports inclusivity and diversity, and maintains a drug and smoke free workplace.

  • Company information

    Raymour & Flanigan is a furniture and mattress retailer committed to competitive compensation and an inclusive work environment.

  • Team overview

    The role involves working independently and within a small team to strengthen customer service.

  • Unique job features

    The job emphasizes a customer-focused approach with opportunities to support sales and operations and requires flexibility in scheduling.

Company overview

Raymour & Flanigan Furniture and Mattresses is a leading American furniture retailer known for offering a wide range of home furnishings, including sofas, beds, dining sets, and mattresses. Founded in 1947, the company has grown to become one of the largest furniture retailers in the Northeast, with over 140 locations. They generate revenue through in-store and online sales, providing financing options and white-glove delivery services. The company is also committed to sustainability, recycling old mattresses and furniture to reduce environmental impact.

How to land this job

  • Position your resume to showcase your strong communication, interpersonal, and organizational skills, emphasizing your ability to provide friendly, professional customer service in fast-paced environments.

  • Highlight your experience with customer issue resolution, multitasking, and supporting sales and operations teams to demonstrate your alignment with Raymour & Flanigan's customer-first culture.

  • Apply through multiple channels such as Raymour & Flanigan's corporate careers site and LinkedIn to maximize your chances of being noticed for this part-time role.

  • Connect on LinkedIn with current customer service or operations team members at Raymour & Flanigan, using ice breakers like commenting on their commitment to customer satisfaction or asking about their experience with the company’s inclusive culture.

  • Optimize your resume for ATS by including keywords from the job description such as 'customer service representative,' 'conflict resolution,' 'multitasking,' 'CRM,' and 'escalation management' to ensure your resume passes initial screenings.

  • Use Jennie Johnson's Power Apply feature to automate applying across multiple job portals, tailor your resume with the right keywords, and identify LinkedIn contacts to network with, freeing you up to focus on preparing for interviews.

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