Job summary
Job post source
This job is directly from My IT Crew
Job overview
The Hands-On Technical Team Lead at My IT Crew will lead and supervise a team of engineers, ensuring high-quality service delivery to clients while fostering a collaborative team environment.
Responsibilities and impact
Daily responsibilities include overseeing team operations, managing escalations, monitoring performance metrics, providing coaching, and facilitating team-building activities.
Experience and skills
Candidates should have over 5 years of technical experience with Microsoft technologies, at least 2 years in a leadership role, and strong skills in incident and change management.
Work environment and culture
My IT Crew promotes a culture of collaboration, continuous improvement, and open communication, where every team member's ideas are valued.
Company information
Founded in 2016, My IT Crew is a leading Managed Service Provider known for its high client satisfaction and innovative tools for efficient service delivery.
Team overview
The Service Delivery Team is expanding, and the Technical Team Lead will play a crucial role in guiding and developing team members.
Job location and travel
This is a hybrid position for applicants in the greater New York City area.
Unique job features
This role uniquely combines technical responsibilities with leadership duties, emphasizing both team management and hands-on technical support.
Company overview
My IT Crew is a managed service provider (MSP) specializing in outsourced IT services for small businesses in the New York area and nationwide. Founded on March 1, 2020, by Tobias Levi and Sol Niederman, who collectively bring 15 years of industry experience, the company offers comprehensive IT support, including technology prevention and management services. With a team of 41 employees, My IT Crew operates actively under the leadership of Levi as CTO and Niederman as CEO, focusing on providing tailored IT solutions to enhance business operations.
How to land this job
Position your resume to highlight your leadership experience and technical expertise in Microsoft technologies, as these are crucial for the Technical Team Lead role at My IT Crew.
Emphasize your ability to manage and motivate teams, as well as your experience in incident and change management, which aligns with the responsibilities outlined in the job description.
Apply through various platforms, including My IT Crew's corporate site and LinkedIn, to maximize your chances of being noticed by recruiters.
Connect with current employees in the Service Delivery Team at My IT Crew on LinkedIn, and consider ice breakers such as discussing a recent project they completed or asking about the team's approach to service delivery.
Optimize your resume for ATS by incorporating keywords from the job description, such as 'technical leadership,' 'Microsoft technologies,' and 'incident management' to ensure it passes initial screenings.
Utilizing Jennie Johnson's Power Apply feature can simplify your application process, helping you tailor your resume and find the best channels to apply through, while also identifying networking opportunities.
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