Job summary
Job post source
This job is directly from Bravas
Job overview
The National Support Technician at Bravas remotely monitors and troubleshoots high-end residential technology systems, ensuring client satisfaction and system reliability within the luxury home automation market.
Responsibilities and impact
The technician diagnoses issues with systems like Control4, Lutron, Savant, and Crestron, uses remote monitoring tools, coordinates with field managers, updates job software, manages schedules, and provides exceptional customer service while maintaining confidentiality and compliance with laws.
Compensation and benefits
Bravas offers competitive salaries, bonuses, medical/dental/vision insurance, prescription drug coverage, health savings and flexible spending accounts, a 401(k) plan, PTO, and holiday pay.
Experience and skills
Candidates must understand audio, video, security, lighting systems, and integration of brands like Control4 and Lutron, have basic wiring and troubleshooting skills, advanced computer skills, good communication, and a valid driver's license; security license or experience is preferred.
Company information
Bravas is the leading traditional custom integrator nationwide, specializing in luxury home automation with over 3,400 projects annually, working with homeowners, designers, and builders.
Job location and travel
Remote position requiring candidates to be located in PST or EST time zones.
Unique job features
The role involves working with cutting-edge smart home technologies and offers remote work flexibility within a highly specialized luxury market.
Company overview
Bravas is a leading provider of luxury smart home systems and technology integration services, catering to affluent clients seeking tailored solutions for home automation, audio-visual systems, lighting, and security. The company generates revenue by designing, installing, and maintaining high-end, customized systems that enhance comfort, convenience, and entertainment in residential spaces. Established through the merger of several regional integrators, Bravas has built a strong reputation for its expertise and customer-focused approach. Its emphasis on cutting-edge technology and personalized service makes it a prominent player in the luxury home automation market.
How to land this job
Tailor your resume to highlight your expertise in troubleshooting residential technology systems, especially with brands like Control4, Lutron, Savant, and Crestron, reflecting the core technical requirements of the National Support Technician role at Bravas.
Emphasize your experience with remote monitoring tools, IP power management, and your ability to coordinate with multiple teams to ensure timely resolution of client issues, showcasing your collaborative and organizational skills.
Apply through multiple channels including the Bravas corporate careers page and LinkedIn to maximize your chances, as well as any other job boards where Bravas posts this position.
Connect with current Bravas employees in the support or field services divisions on LinkedIn; start conversations by referencing recent Bravas projects, asking about the team culture, or inquiring about the biggest challenges faced by their technicians.
Optimize your resume for ATS by incorporating keywords such as 'remote troubleshooting,' 'Control4,' 'Lutron Homeworks,' 'IP Power Management,' 'client support,' and 'job management software' to ensure it passes automated screening filters.
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