Job summary
Job post source
This job is directly from Presidio
Job overview
The Streaming Services Technician at Presidio manages and supports live event video delivery across platforms, ensuring smooth operation within a Managed Services environment.
Responsibilities and impact
The technician creates, supports, and destroys video delivery resources, troubleshoots audio and video streaming issues, documents resolutions, collaborates with engineering teams and vendors, and communicates with customers during assigned shifts.
Experience and skills
Requires 1+ year experience with Broadcast or Content Delivery Networks, networking command line, ticketing systems like Remedy or ServiceNow, and service desk environments; preferred skills include live video broadcast exposure, AWS streaming, and documentation tools like LucidChart.
Work environment and culture
Presidio promotes a culture of innovation, teamwork, and continuous learning, emphasizing AI-driven analytics and digital transformation.
Company information
Presidio is a technology company specializing in AI, automation, cybersecurity, networking, and cloud computing, providing managed services and custom solutions globally.
Job location and travel
Remote position requiring availability for shifts from 5:00 PM to 3:00 AM EST Tuesday through Saturday, with no travel required and minimum 200 Mbps internet speed.
Application process
Applications are accepted on a rolling basis; candidates with disabilities can request accommodations via email; recruitment agencies are not accepted.
Unique job features
The role involves working with cutting-edge live streaming technologies and requires shift flexibility and high-speed internet for real-time platform management.
Company overview
Presidio is a leading digital systems integrator that provides IT solutions and services to help businesses modernize their technology infrastructure. They generate revenue through consulting, managed services, and the sale of hardware and software products. Founded in 2003, Presidio has grown significantly through strategic acquisitions and partnerships, establishing a robust presence in the IT industry. Key areas of focus include cloud computing, cybersecurity, and digital transformation, making them a critical partner for enterprises seeking to innovate and stay competitive.
How to land this job
Tailor your resume to highlight experience with live video streaming, content delivery networks, and troubleshooting audio/video streaming issues, as these are core to the Streaming Services Technician role at Presidio.
Emphasize familiarity with ticketing systems like ServiceNow or Remedy, networking knowledge including command line interface usage, and ability to document workflows and resolutions, as these skills are specifically requested.
Apply through multiple channels including Presidio's corporate careers page and LinkedIn to maximize your chances of being noticed for this remote position.
Connect on LinkedIn with current Presidio employees in the Managed Services or Technical Operations divisions; start conversations by referencing recent Presidio innovations in AI-driven analytics or asking about their experience supporting live events.
Optimize your resume for ATS by incorporating keywords such as 'live event video delivery,' 'content delivery networks,' 'ServiceNow,' 'network operations,' and 'troubleshooting streaming issues' to ensure it passes initial automated screenings.
Jennie Johnson's Power Apply feature can automate tailoring your resume, find multiple application portals, and identify relevant LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and learning more about Presidio.
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