Job summary
Job post source
This job is directly from Black Hills Energy
Job overview
The Service Tech role at Black Hills Energy involves providing customer service for the sale, installation, repair, and maintenance of gas and electric appliances and the natural gas distribution system, ensuring safe and reliable energy delivery.
Responsibilities and impact
The job requires installing and repairing service equipment and appliances, performing diagnostics and repairs, promoting company programs, locating gas services, handling emergency responses, reading meters, and participating in safety and community activities.
Compensation and benefits
The pay range is $31.65 to $41.64 per hour as per the Collective Bargaining Agreement, with benefits including annual bonuses, 401(k) with company match and contributions, tuition reimbursement, paid time off, life insurance, disability benefits, employee assistance, and medical, dental, and vision insurance.
Experience and skills
Candidates need a high school diploma or equivalent, 3-5 years of appliance repair or related experience, skills in gas and electric appliance repair, and a valid in-state driver's license; preferred qualifications include a Gas Operations degree, formal appliance repair or wiring courses, CDL license, and knowledge of natural gas principles and electrical schematics.
Career development
The company supports growth through training and safety meetings, with opportunities to work in higher classification roles and community engagement, fostering professional development.
Work environment and culture
Black Hills Energy values inclusion, growth, safety, customer focus, and community dedication, promoting a diverse culture and a commitment to improving life through energy.
Company information
Black Hills Energy is a utility company based in Rapid City, South Dakota, serving 1.3 million customers across eight states with over 3000 employees, focusing on natural gas and electric services.
Job location and travel
The position is located in Dubuque, Iowa, with a requirement to live within 20 miles of Andrew, Iowa.
Application process
Applicants must pass a pre-employment drug screen and background check and be legally authorized to work in the US; accommodations are available upon request through the company's career site.
Unique job features
The role involves working with both gas and electric appliances, emergency response duties, and participation in community relations, with a collective bargaining agreement influencing terms.
Company overview
Black Hills Energy is a diversified energy company that provides natural gas and electric utility services to over 1.3 million customers across eight states in the U.S. The company generates revenue through the distribution and sale of natural gas and electricity, as well as through various energy-related services. Founded in 1941, Black Hills Energy has a long history of growth and expansion, including significant acquisitions that have broadened its service area and capabilities. The company is committed to sustainability and community involvement, focusing on reliable energy delivery and innovative solutions to meet future energy needs.
How to land this job
Tailor your resume to emphasize your experience with gas and electric appliance repair, installation, and service, highlighting any diagnostic and mechanical skills relevant to natural gas distribution systems.
Showcase your ability to handle customer service activities, including resolving service problems, promoting service programs, and managing emergency response situations, as these are key responsibilities in the role.
Apply through multiple platforms such as Black Hills Energy's corporate careers site, LinkedIn, and other job boards to maximize your application visibility and chances of being noticed.
Connect with current employees in the Gas Operations division at Black Hills Energy on LinkedIn; start conversations by mentioning your interest in their work, asking about day-to-day challenges in the role, or referencing recent company safety initiatives or community involvement.
Optimize your resume for ATS by incorporating keywords from the job description such as 'gas appliance repair,' 'natural gas distribution,' 'customer service,' 'diagnostic tests,' and 'safety compliance' to ensure your resume passes initial screenings.
Consider using Jennie Johnson's Power Apply feature to automate tailored applications across multiple sites and identify relevant LinkedIn connections, freeing up your time to focus on preparing for interviews and networking effectively.
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