Job summary
Job post source
This job is directly from Chapter
Job overview
The Project Specialist role at Chapter focuses on managing process and documentation projects to improve internal procedures and workflows, providing practical experience in technical writing and project coordination.
Responsibilities and impact
The candidate will gather and document workflows, create process maps using tools like Lucidchart or Visio, draft and refine SOPs, maintain document version control, and collaborate with multiple departments to align processes with company goals.
Compensation and benefits
The position offers mentorship, exposure to cross-functional teams, potential academic credit, and hands-on experience to build a professional portfolio; specific salary details are not provided.
Experience and skills
Candidates should be currently enrolled in a Bachelor's or Master's program in relevant fields, possess familiarity with documentation software, basic knowledge of process mapping tools, strong communication skills, attention to detail, and the ability to work independently and in teams.
Career development
The role provides mentorship from experienced professionals, exposure to real business challenges, and opportunities to build a strong résumé and professional portfolio.
Work environment and culture
The job is set in a dynamic, fast-paced business environment encouraging learning, adaptation, and collaboration across departments.
Team overview
The candidate will work with various departments including Operations, Marketing, and Finance, participating in project meetings and process improvement initiatives.
Unique job features
This temporary internship position offers practical experience in process improvement and technical writing within a collaborative, cross-functional team setting.
Company overview
Chapter is a technology-driven Medicare advisory company headquartered in New York, NY. Established in 2020, Chapter provides a Medicare navigation platform that helps seniors choose the best health coverage options. The company is venture-backed, with investments from firms like XYZ Ventures, Addition, and Narya Capital. Chapter's business model revolves around offering personalized advisory services to maximize healthcare benefits for seniors, leveraging technology to improve decision-making processes. With a growing team and a mission to enhance the retirement infrastructure, Chapter is positioned as a key player in the Medicare advisory space.
How to land this job
Tailor your resume to highlight your experience or coursework related to process documentation, technical writing, and project coordination, emphasizing your ability to create and update workflows and SOPs.
Focus on showcasing skills in using documentation and process mapping tools like Microsoft Office, Google Workspace, Lucidchart, or Visio, as well as your attention to detail and communication skills.
Apply through multiple channels including Chapter's official corporate website and LinkedIn job postings to maximize your application visibility for the Project Specialist role.
Connect on LinkedIn with professionals in Chapter's process improvement or documentation teams, using ice breakers like commenting on recent company projects or asking about their experience with process mapping tools.
Optimize your resume for ATS by incorporating keywords from the job description such as 'process mapping,' 'SOP drafting,' 'version control,' 'technical writing,' and 'project coordination' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying across various platforms, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, saving you valuable time during your job search.
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