Job summary
Job post source
This job is directly from University of Florida
Job overview
The Rep Customer Service - Ortho Clinic role involves scheduling patient appointments and managing clinical medical records, serving as a liaison between patients and hospital staff to support clinic operations.
Responsibilities and impact
The representative will schedule patient appointments, manage the clinical medical records system, and act as a communication link between patients and hospital staff to ensure smooth service delivery.
Experience and skills
The position requires a High School Diploma or GED, effective verbal and written communication skills, ability to handle stressful situations professionally, basic medical terminology knowledge, and 1-2 years of customer service experience, preferably 2 years in healthcare.
Company information
University of Florida is a major educational institution likely providing healthcare services through its clinics.
Company overview
The University of Florida (UF) is a major public research university located in Gainesville, Florida. It offers a wide range of undergraduate, graduate, and professional degree programs across various disciplines. UF generates revenue through tuition fees, state funding, research grants, and donations. Established in 1853, it has a rich history marked by significant contributions to research, innovation, and community service. UF is also known for its athletic programs, particularly the Florida Gators, which contribute to its vibrant campus life and community engagement.
How to land this job
Tailor your resume to highlight your experience in customer service, especially in healthcare settings, emphasizing your ability to communicate effectively and manage patient interactions professionally.
Focus on showcasing your skills in scheduling appointments, handling medical records, and your familiarity with medical terminology to align with the job requirements.
Apply through multiple platforms including the University of Florida's official careers page and LinkedIn to broaden your application reach and increase visibility.
Connect with current employees in the Orthopedics or Patient Services division at the University of Florida on LinkedIn; use ice breakers such as asking about their experience working in the clinic or inquiring about tips for succeeding in this role.
Optimize your resume for ATS by including keywords from the job description like 'customer service,' 'medical terminology,' 'scheduling,' and 'patient liaison' to ensure your resume passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume for ATS, and identify relevant LinkedIn contacts to network with, saving you valuable time during your job search.
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