Job summary
Job post source
This job is directly from Apex Service Partners
Job overview
The Customer Service Representative role at Apex Service Partners involves being the first point of contact for customers, managing inbound calls, booking service appointments, and ensuring excellent customer service to support multiple Apex brands.
Responsibilities and impact
The job requires answering inbound calls, scheduling service appointments, making outbound calls for confirmations and follow-ups, documenting interactions accurately, and collaborating with team members in a fast-paced environment.
Compensation and benefits
The position offers $18.00–$20.00 per hour based on experience, weekly pay, employee discounts, and training with opportunities for growth and advancement.
Experience and skills
Preferred qualifications include previous call center or high-volume customer service experience, with HVAC, plumbing, or home services experience as a plus; strong communication, organizational skills, and comfort with technology are essential.
Career development
There are opportunities for growth and advancement across Apex's partner brands, supported by training and a supportive team culture.
Work environment and culture
Apex Service Partners promotes a supportive team culture with training provided and values adaptability, positivity, and teamwork.
Company information
Apex Service Partners is a company supporting multiple home service brands, committed to quality and service excellence in customer support.
Team overview
The role is part of a centralized call center team focused on delivering outstanding support to homeowners across multiple brands.
Job location and travel
This is a hybrid position with shifts between 7:00am-8:00pm Monday to Friday, including rotating weekends and occasional Saturdays.
Application process
Final candidates must pass a background check and drug screen as part of the hiring process.
Unique job features
The job features hybrid work, a flexible schedule with rotating shifts, initial training for six weeks, and weekly pay.
Company overview
Apex Service Partners is a leading provider of residential and commercial HVAC, plumbing, and electrical services across the United States. They generate revenue through service fees, maintenance contracts, and equipment sales. Founded with a mission to consolidate and elevate local service companies, Apex has grown rapidly through strategic acquisitions and partnerships, ensuring high-quality service and customer satisfaction. Their commitment to employee development and community involvement is a cornerstone of their business model.
How to land this job
Position your resume to highlight your customer service experience, especially in high-volume call center environments and your ability to handle inbound and outbound calls efficiently.
Emphasize your communication skills, proficiency with scheduling systems, attention to detail, and adaptability to fast-paced, team-oriented settings as outlined in the job description.
Apply through multiple channels including Apex Service Partners’ corporate career site, LinkedIn job postings, and any other reputable job boards listing this role to maximize your application visibility.
Connect with current employees or team members in the customer service or call center divisions at Apex Service Partners on LinkedIn; use ice breakers like commenting on their recent company projects, asking about their experience with Apex’s hybrid work model, or inquiring about tips for success in the role.
Optimize your resume for ATS by incorporating keywords such as 'customer service,' 'inbound calls,' 'appointment scheduling,' 'communication skills,' and 'team collaboration' to ensure your resume passes initial screenings.
Use Jennie Johnson’s Power Apply feature to automate applying through multiple channels, tailor your resume with relevant keywords, and identify LinkedIn connections for networking, saving you valuable time during your job search.
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