Job summary
Job post source
This job is directly from TaskUs
Job overview
The IT Support Specialist at TaskUs provides technical support and ensures the effective operation of computer systems, hardware, software, and networks to enable efficient work and contribute to company success.
Responsibilities and impact
The role involves assisting team members with technical issues, setting up hardware and software for new hires, troubleshooting IT problems, maintaining system security, conducting upgrades, and supporting technology projects.
Compensation and benefits
TaskUs offers competitive industry salaries, world-class benefit packages, and supports a People First culture with departments focused on Total Rewards, Wellness, HR, and Diversity.
Experience and skills
Candidates need proven experience in technical support, strong knowledge of Windows and macOS, understanding of networks, proficiency in troubleshooting, excellent communication skills, and familiarity with tools like VMWare Workspace One and ITIL principles; BPO experience is a strong asset.
Career development
TaskUs promotes internal mobility and professional development at every career stage, supporting continuous growth and learning opportunities.
Work environment and culture
TaskUs values a People First culture, inclusiveness, community impact, and a supportive environment across its global locations.
Company information
TaskUs is a global provider of outsourced digital services and customer experience to fast-growing tech sectors, with about 45,000 employees in 23 locations across 12 countries, focusing on innovation and client growth.
Job location and travel
The position is office-based with no mention of travel requirements or remote work options.
Application process
Applicants should communicate only with authorized TaskUs recruiters and no payment is required during the application process.
Unique job features
The role uniquely supports a diverse, inclusive culture and offers involvement in emerging technologies and industry trends within a leading BPO environment.
Company overview
TaskUs is a global outsourcing company specializing in providing customer support, back-office services, and AI operations to innovative and disruptive companies. Founded in 2008 by Bryce Maddock and Jaspar Weir, TaskUs has grown rapidly, leveraging a tech-driven approach to deliver high-quality services. The company generates revenue through long-term contracts with clients across various industries, including technology, healthcare, and e-commerce. TaskUs is known for its vibrant work culture, commitment to employee well-being, and focus on digital transformation.
How to land this job
Tailor your resume to highlight your technical support experience, emphasizing troubleshooting skills across hardware, software, and network issues, which are core to the IT Support Specialist role at TaskUs.
Showcase your proficiency with operating systems like Windows and macOS, and mention familiarity with tools such as VMWare Workspace One, Cortex XDR, MDT, and ServiceNow ticketing, as these are specifically noted in the job description.
Apply through multiple platforms including TaskUs' official corporate careers page and LinkedIn to maximize your application visibility and chances of being noticed.
Connect with current TaskUs IT or technical support team members on LinkedIn; start your messages by referencing TaskUs' People First culture or recent company growth, and ask about their experience working in IT support at TaskUs to build rapport.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support,' 'troubleshooting,' 'ITIL,' 'network connectivity,' and 'system security' to ensure it passes automated screenings effectively.
Leverage Jennie Johnson's Power Apply feature to automate applications across multiple sites, tailor your resume for ATS, and identify LinkedIn contacts in TaskUs’ IT division, freeing you up to focus on preparing for interviews and skill-building.
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