Job summary
Job post source
This job is directly from Atlantic Union Bank
Job overview
The Universal Banker at Atlantic Union Bank Ghent Branch delivers excellent customer service, sales solutions, and teller transactions to enhance customer relationships and support branch growth.
Responsibilities and impact
The role involves creating customer loyalty through needs-based conversations, educating customers on digital banking tools, driving sales through various interactions, acquiring and deepening customer relationships, performing teller functions, managing risk, and adhering to banking regulations.
Compensation and benefits
Salary depends on education, experience, and certifications, with eligibility for incentive compensation or profit sharing; benefits details are available on the company's careers page.
Experience and skills
Requires high school diploma or equivalent, preferably an associate's degree, with at least 1 year of banking or financial services experience preferred; customer service and teller experience are important, along with strong communication and computer skills.
Work environment and culture
Atlantic Union Bank emphasizes a drug-free workplace and equal employment opportunity, with flexible shifts and a supportive environment for adapting to change.
Company information
Atlantic Union Bank is a financial institution focused on providing comprehensive banking services and maintaining strong customer relationships.
Team overview
The position reports to the branch leader and involves collaboration with various lines of business within the bank.
Job location and travel
The job is located at the Ghent Branch of Atlantic Union Bank, with varying shifts based on business needs.
Unique job features
The role uniquely combines customer service, sales, and teller responsibilities, requiring proficiency in digital banking technologies and adherence to regulatory compliance.
Company overview
Atlantic Union Bank is a regional bank headquartered in Richmond, Virginia, offering a wide range of financial services including personal and business banking, mortgages, wealth management, and insurance. The bank generates revenue through interest on loans, service fees, and investment income. Founded in 1902 as First Market Bank, it rebranded to Atlantic Union Bank in 2019 after several mergers and acquisitions, expanding its footprint across the Mid-Atlantic region. The company emphasizes community involvement and customer-centric service.
How to land this job
Position your resume to emphasize your customer service expertise and your ability to build strong customer relationships, as these are key to delivering the best-in-class experience Atlantic Union Bank seeks for their Universal Banker role.
Highlight your proficiency with digital banking tools and technologies such as online banking platforms, mobile apps, and appointment scheduling software, demonstrating your capability to educate and assist customers in a digital-first environment.
Showcase your sales and referral skills by detailing your experience in proactive sales conversations, meeting sales goals, and cross-selling banking products, which align with the bank’s focus on driving branch growth and customer acquisition.
Apply through multiple channels including Atlantic Union Bank’s corporate career site and LinkedIn to maximize your application visibility and ensure your resume reaches multiple recruiters and hiring managers.
Connect with current employees in the Ghent Branch or the retail banking division on LinkedIn; use ice breakers like complimenting recent branch community involvement, asking about their experience with digital banking tools, or inquiring about tips for succeeding in the Universal Banker role.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'sales goals,' 'digital channel technology,' 'teller transactions,' 'NMLS registration,' and 'risk management' to increase your chances of passing automated screenings.
Leverage Jennie Johnson’s Power Apply feature to automate applying through multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, allowing you to focus your time on interview preparation and skill enhancement.
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