Job summary
Job post source
This job is directly from NeighborHealth
Job overview
The Coordinator, Referral & Communications PACE at NeighborHealth manages referrals and communications for the PACE program, ensuring efficient scheduling and customer service to support patient care.
Responsibilities and impact
The role involves handling all calls and referrals for the PACE program, scheduling appointments and transportation, managing referral workflows, completing telephone encounters, and collaborating with internal teams to optimize resource use.
Experience and skills
Requires a high school diploma or GED with an associate degree preferred, fluency in Spanish, at least two years of customer service experience preferably in healthcare, proficiency in Windows and Outlook, and strong critical thinking and communication skills.
Work environment and culture
NeighborHealth is a large community health center with a focus on patient well-being and community support, fostering a collaborative and enthusiastic work environment.
Company information
NeighborHealth, formerly East Boston Neighborhood Health Center, is one of the largest community health centers in the U.S., serving the greater Boston area with comprehensive healthcare services.
Team overview
The Coordinator will work under the PACE Referral and Communications Manager and collaborate closely with Center Secretaries, Transportation Schedulers, and interdisciplinary teams.
Job location and travel
The position is located at 300 Ocean Avenue, Revere, Massachusetts.
Application process
Applicants are instructed to apply online through NeighborHealth's career portal, with current employees using an internal portal.
Unique job features
The job involves using specialized tools like TripMaster and Epic for scheduling and referral management, emphasizing efficiency and customer service in a healthcare setting.
Company overview
NeighborHealth is a healthcare organization dedicated to providing comprehensive, accessible, and affordable medical services to underserved communities. They generate revenue through patient services, insurance reimbursements, and government funding. Founded with a mission to bridge healthcare gaps, NeighborHealth has a history of community engagement and partnerships with local organizations to enhance healthcare delivery. They focus on primary care, preventive services, and chronic disease management, ensuring holistic care for their patients.
How to land this job
Tailor your resume to highlight your fluency in Spanish, customer service experience, and ability to manage appointment scheduling and transportation coordination, as these are key for the Coordinator, Referral & Communications PACE role at NeighborHealth.
Emphasize proficiency with EMR systems like Epic and TripMaster, strong communication skills, critical thinking, and multitasking abilities to align with the job's essential duties and responsibilities.
Apply through multiple platforms including NeighborHealth's corporate careers page, LinkedIn, and any healthcare job boards listing this position to maximize your application visibility.
Connect with current employees in the PACE Referral & Communication department on LinkedIn, initiating conversations by referencing their role in coordinating patient care or asking about the team’s approach to handling high call volumes efficiently.
Optimize your resume for ATS by incorporating keywords such as 'PACE program,' 'referral processing,' 'transportation scheduling,' 'Epic,' 'TripMaster,' 'customer service,' and 'bilingual Spanish' to ensure it passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying through various channels, tailor your resume with the right keywords, and identify relevant LinkedIn contacts to network with, allowing you to focus more on preparing for interviews and follow-ups.
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