Job summary
Job post source
This job is from a recruiting firm hiring for a separate company as it mentions an enterprise-level client and the company name OVATION Workplace Services suggests a service provider role.
Job overview
The Audio-Visual Technician role supports conference room AV and desktop support, providing critical technical assistance to ensure smooth meeting and conferencing experiences for the client company.
Responsibilities and impact
The technician provides Tier 1 and Tier 2 AV support via multiple channels, troubleshoots AV equipment and conferencing platforms, manages IT service tickets, and delivers excellent customer service in a fast-paced environment.
Experience and skills
Candidates need 2+ years of AV technology support experience, strong troubleshooting skills, familiarity with conferencing tools like MS Teams and Zoom, and good communication abilities; certificates are preferred but not required.
Job location and travel
The job is located at 2525 Dupont Drive, Irvine, CA 92612, supporting an enterprise-level client on-site.
Unique job features
The role involves supporting diverse AV technologies including networking, Crestron systems, AR/VR, and requires multitasking and prioritization skills in a dynamic environment.
Company overview
OVATION Workplace Services is a company that specializes in providing comprehensive workplace management solutions, focusing on enhancing the efficiency and productivity of corporate environments. They generate revenue by offering a range of services, including facilities management, technology support, and employee experience optimization, tailored to meet the specific needs of their clients. The company has a history of innovation in workplace services, adapting to the evolving demands of modern businesses and leveraging technology to improve service delivery. Candidates should be aware of OVATION's commitment to sustainability and its reputation for delivering high-quality, customer-centric solutions.
How to land this job
Position your resume to emphasize your 2+ years of hands-on experience troubleshooting AV integrated technologies and supporting modern conferencing platforms like MS Teams and Zoom, as these are critical for the AV Technician role at OVATION Workplace Services.
Highlight your strong background in customer service, multitasking, and communication skills, especially your ability to provide Tier 1 and Tier 2 technical support and manage ITSM incident/request workflows effectively.
Apply through multiple channels including OVATION Workplace Services' corporate careers site, LinkedIn job postings, and other reputable job boards to maximize your chances of being noticed.
Connect with current AV or IT support team members at OVATION Workplace Services on LinkedIn; start conversations by referencing recent company projects, asking about the team culture, or inquiring about the technologies they use in conference room support.
Optimize your resume for ATS by incorporating keywords from the job description such as 'audio visual technology support,' 'IT Service Management,' 'MS Teams,' 'Zoom,' 'Crestron systems,' and 'Office 365 suite' to ensure your resume passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications across multiple platforms, identify relevant LinkedIn contacts for networking, and optimize your resume for ATS, allowing you to focus your energy on preparing for interviews and refining your skills.
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