Job summary
Job post source
This job is directly from Extenet
Job overview
The NOC Technician I, Tier 1 at Extenet supports wireless infrastructure services with advanced troubleshooting and mentorship, enhancing network reliability.
Responsibilities and impact
The role involves advanced fault troubleshooting, mentoring entry-level technicians, coordinating network maintenance, managing incidents, developing documentation, providing 24/7 support, and handling backlog tickets.
Experience and skills
Requires an associate degree or equivalent, minimum 3 years technical experience in related roles, intermediate telecom network knowledge, MS Office proficiency, and preferred ServiceNow experience.
Career development
Opportunities include technical leadership, mentorship roles, and involvement in training development within the NOC department.
Work environment and culture
Extenet values diversity, teamwork, and responsiveness in a fast-paced, dynamic environment with a strong emphasis on communication and collaboration.
Company information
Extenet is a leading privately-held digital infrastructure provider specializing in indoor and outdoor wireless and fiber systems for diverse sectors including carriers and enterprises.
Application process
Applicants should review qualifications on Extenet's careers page and submit applications online; the recruiting team will follow up.
Unique job features
This role offers unique exposure to advanced network systems like DAS and small cell, with responsibilities spanning technical leadership and 24/7 operational support.
Company overview
Extenet is a leading provider of advanced communications infrastructure solutions, specializing in designing, building, and operating distributed networks for wireless and fiber connectivity. The company generates revenue by offering services to mobile network operators, enterprises, and municipalities, enabling enhanced wireless coverage and capacity through small cell networks and fiber optic systems. Founded in 2002, Extenet has played a significant role in the evolution of network infrastructure, adapting to the increasing demand for high-speed connectivity and the expansion of 5G technology. Their expertise in deploying scalable and efficient network solutions makes them a pivotal player in the telecommunications industry.
How to land this job
Tailor your resume to emphasize your advanced troubleshooting skills and experience with wireless infrastructure services, especially DAS, small cell, and transport networks, as these are key for the NOC Technician I role at Extenet.
Highlight your leadership and mentorship abilities, showcasing any experience training or guiding junior technicians, which aligns with the role’s responsibility to support entry-level staff.
Include your experience with incident management and customer communication, demonstrating your capability to handle outage notifications and customer impact messaging effectively.
Apply through multiple platforms including Extenet's official careers page at extenet.com/careers and LinkedIn to maximize your application visibility.
Connect with current Extenet NOC team members or those in network operations on LinkedIn; use ice breakers like commenting on recent network upgrades or asking about their experience working with DAS and small cell technologies.
Optimize your resume for ATS by incorporating keywords from the job description such as 'advanced troubleshooting,' 'network maintenance,' 'incident management,' 'DAS,' 'small cell,' 'ServiceNow,' and 'mentorship' to ensure your resume passes initial screenings.
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