Job summary
Job overview
The Customer Support Analyst at Travis County provides basic to moderately complex IT customer support, including first- and second-level desktop support and network troubleshooting, impacting user environment efficiency.
Responsibilities and impact
The role involves handling call center support, providing remote desktop assistance, managing user profiles, communicating outages, creating knowledge base articles, and performing related IT support duties.
Experience and skills
Requires a bachelor's degree in Computer Science or related field with two years of relevant experience or equivalent combination; preferred certifications include MCP and A+; skills include technical problem explanation, troubleshooting, customer service, and communication.
Company information
Travis County is a government entity providing public services, emphasizing compliance with laws and regulations and business continuity.
Job location and travel
The position is located at 700 Lavaca, with work hours Monday to Friday, 8 am to 5 pm, with some holiday, night, and weekend work possible.
Application process
Criminal, driving, education, and employment background checks are required for application.
Unique job features
The job includes physical requirements such as lifting up to 35-40 pounds and exposure to various environmental conditions; employees may be assigned to business continuity efforts beyond normal duties.
Company overview
Travis County, located in Texas, operates as a local government entity providing a range of public services including law enforcement, public health, infrastructure maintenance, and judicial administration. The county generates revenue primarily through property taxes, fees for services, and state and federal funding. Established in 1840, Travis County has a rich history intertwined with the development of Austin, the state capital, and plays a crucial role in regional governance and community development.
How to land this job
Position your resume to highlight your experience in IT customer support, focusing on first- and second-level desktop support and remote troubleshooting, as these are key responsibilities at Travis County.
Emphasize your skills in network administration basics, communication problem troubleshooting, and your ability to document and communicate technical issues clearly, reflecting the job duties.
Apply through multiple platforms including Travis County's official careers page, LinkedIn, and other job boards where the position is posted to maximize your application visibility.
Connect with current Information Technology department staff at Travis County on LinkedIn; start conversations by referencing recent IT projects at Travis County or asking about the team’s approach to remote desktop support challenges.
Optimize your resume for ATS by incorporating keywords from the job description such as 'desktop support,' 'remote applications,' 'network troubleshooting,' 'user profile management,' and certifications like 'MCP' or 'A+ Certification' if applicable.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, track multiple application channels, and identify LinkedIn contacts to network with, saving you valuable time and increasing your chances of landing the role.
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