Job summary
Job post source
This job is from a recruiting firm hiring for a separate company as indicated by the phrase 'Our client is looking for' and the company name F2Onsite likely being the recruiter.
Job overview
The Desktop Support Technician role involves intermediate-level repair and support of end-user computing devices, impacting client technology operations by ensuring functionality and user satisfaction.
Responsibilities and impact
The technician will troubleshoot and repair PCs, laptops, tablets, and printers, support VIP clients, handle equipment installation and moves, provide desk-side support, communicate effectively with users and service desk, and follow service policies.
Experience and skills
Requires technical school certification or 1-2 years of relevant experience, knowledge of software and hardware systems, strong communication and customer service skills, ability to follow instructions, and physical ability to move equipment up to 50 lbs.
Job location and travel
The position is located in Arlington, VA, with no specific mention of remote work or travel requirements.
Company overview
F2Onsite is a leading provider of IT services specializing in on-site technical support and managed services for businesses across various industries. They generate revenue by offering a range of services including hardware repair, network support, and IT staffing solutions, ensuring clients' technology infrastructure operates smoothly. Founded with a focus on delivering exceptional customer service, F2Onsite has grown significantly, establishing a reputation for reliability and expertise in the IT service sector. Their commitment to quality and customer satisfaction has made them a trusted partner for many organizations.
How to land this job
Tailor your resume to highlight experience with MAC devices and proficiency in troubleshooting and repairing desktops, laptops, tablets, and printers, as these are key requirements for the Desktop Support Technician role at F2Onsite.
Emphasize your ability to provide excellent customer service, especially supporting VIP clients, and your strong communication skills, both oral and written, as these are critical for meeting F2Onsite's customer satisfaction standards.
Apply through multiple channels including F2Onsite's corporate career site and LinkedIn to maximize your chances of being noticed for this position.
Connect with current employees in the technical support or IT division at F2Onsite on LinkedIn; start conversations by asking about their experience with MAC support or how they handle IMAC activities, showing genuine interest in their role.
Optimize your resume for ATS by including keywords from the job description such as 'desktop support,' 'MAC troubleshooting,' 'IMAC activities,' 'customer service,' and 'technical repair,' ensuring it passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, identify the best application platforms, and find relevant LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and improving your skills.
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