Customer Associate, Part Time, Days
CALUMET CITY, ILPosted 22 days ago
Job summary
Job post source
This job is directly from UChicago Medicine Ingalls Memorial
Job overview
The Customer Associate, Part Time, Days role at UChicago Medicine Ingalls Memorial involves performing reception and clerical duties to support patient check-in/out and administrative tasks at the Family Care Center.
Responsibilities and impact
The role includes greeting patients, verifying and updating demographic and insurance information, collecting payments, scheduling, handling phone calls, filing medical records, and maintaining medical charts to ensure smooth patient flow and administrative efficiency.
Compensation and benefits
Compensation is based on a full-time equivalent salary range reflective of market data and candidate qualifications; benefits include health insurance and other options detailed on UChicago Medicine's benefits page.
Experience and skills
Requires a high school diploma or equivalent, basic computer skills, moderate typing speed (30 wpm), and customer service ability; preferred experience includes 1-2 years in healthcare and insurance/collections knowledge.
Work environment and culture
The company values compassion, teamwork, and advancing medical innovation, emphasizing a supportive environment focused on patient-centered care and employee passion.
Company information
UChicago Medicine Ingalls Memorial is a world-class academic healthcare system with a long history of medical excellence and community service since 1899.
Team overview
The position is within the Family Care Center in Calumet City, working onsite as part of a non-union team.
Job location and travel
This is a 100% onsite position based in Calumet City, within the greater Chicagoland area, during day shifts on a part-time schedule.
Application process
Applicants must comply with COVID-19 and flu vaccination requirements, provide proof during pre-employment, and complete a physical, drug screening, and background check prior to hire.
Unique job features
The job offers the opportunity to work in a reputable academic medical center with a focus on compassionate patient care and continuous process improvement.
Company overview
UChicago Medicine Ingalls Memorial is a not-for-profit community hospital located in Harvey, Illinois, and is part of the University of Chicago Medicine health system. It provides a wide range of healthcare services, including advanced cancer care, cardiovascular treatments, orthopedics, and emergency services, serving the Southland region. Established in 1923, it has a long history of delivering high-quality care and became affiliated with UChicago Medicine in 2016 to expand its access to academic-level medical expertise. The hospital generates revenue through patient care services, partnerships, and specialized programs, while emphasizing community health and innovation.
How to land this job
Position your resume to highlight customer service skills, experience with clerical duties, and proficiency in basic computer software as emphasized in the job description for the Customer Associate role at UChicago Medicine Ingalls Memorial.
Emphasize your ability to handle patient check-in/out processes, insurance verification, payment collection, and telephone communication, along with experience in filing and medical chart maintenance.
Apply through multiple channels, including the UChicago Medicine Ingalls Memorial official careers page and LinkedIn, to maximize your application visibility and chances of being noticed.
Connect with current employees or hiring managers in the Family Care Center or administrative departments at UChicago Medicine Ingalls Memorial on LinkedIn, using ice breakers like asking about their experience working onsite or how the team manages patient interactions effectively.
Optimize your resume for ATS by incorporating keywords from the job description such as 'patient check-in,' 'insurance verification,' 'payment collection,' 'clerical duties,' 'medical chart maintenance,' and 'customer service' to ensure it passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume for ATS, and identify relevant LinkedIn contacts, allowing you to focus more on preparing for interviews and networking.
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