Job summary
Job post source
This job is directly from Precision Garage Door Service
Job overview
The Customer Service Representative will be the voice and face of Precision Garage Door Service, providing exceptional service to customers and contributing to the company's reputation as the leading garage door company in the tri-state area.
Responsibilities and impact
Daily responsibilities include interacting with customers, resolving inquiries and concerns, maintaining records, and collaborating with internal departments while becoming proficient in various software tools.
Compensation and benefits
The hourly wage ranges from $20.00 to $25.00 depending on experience, with comprehensive benefits including medical, dental, vision coverage, life insurance, 401k plan, generous PTO, and additional perks like bonuses and paid training.
Experience and skills
Candidates should have a high school diploma or equivalent, with 0-3 years of customer service experience preferred, and proficiency in relevant computer skills; bilingual proficiency in English and Spanish is a plus.
Career development
There are opportunities for growth and career advancement within the company, along with ongoing training provided to employees.
Work environment and culture
Precision Garage Door Service values work-life balance and employee well-being, offering a supportive environment with various company events and perks.
Company information
Precision Overhead Garage Door Service is the top garage door company in the US, operating since 1999 with over 100 locations, and is recognized for its leadership in the tri-state area.
Team overview
The candidate will join a dynamic team focused on delivering exceptional customer service, with opportunities for cross-training in various areas.
Job location and travel
The position is based in Northern NJ, with service areas including NY and CT, and may require availability on weekends after the probationary period.
Application process
Interested candidates should prepare their resumes and apply directly through the company's website or designated application portal.
Unique job features
This role offers unique perks such as company events, breakfast and snacks, and a strong emphasis on employee health and work-life balance.
Company overview
Precision Garage Door Service specializes in the installation, repair, and maintenance of residential garage doors and openers. The company generates revenue through its comprehensive services, which include custom garage door solutions, emergency repairs, and routine maintenance, catering to homeowners seeking reliable and efficient garage door systems. Founded in 1999, Precision Garage Door Service has grown into a trusted national brand with a strong reputation for customer service, professional technicians, and high-quality products. Their commitment to training and innovation ensures they stay ahead in the industry, making them a leader in garage door services.
How to land this job
Position your resume to showcase your passion for customer service and ability to thrive in fast-paced environments, as these are key traits for the role at Precision Garage Door Service.
Highlight your experience with customer interactions, problem-solving skills, and familiarity with software tools like Service Titan, Trello, and Google Mail, as these are essential for the position.
Apply through multiple platforms, including the Precision Garage Door Service corporate site and LinkedIn, to broaden your exposure and increase your chances of being noticed.
Connect with current employees in the customer service division on LinkedIn to gain insights about the company culture and expectations; potential ice breakers could include asking about their experiences with customer interactions or their favorite aspects of working at Precision.
Optimize your resume for ATS systems by incorporating keywords from the job description, such as 'customer service,' 'problem-solving,' and 'software proficiency,' to enhance your chances of passing the initial screening.
Consider using Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored and your networking efforts are maximized, allowing you to focus more on preparing for interviews.
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